Customer Support – Voice

🕒 August 19

🇺🇸 United States – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 25%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Outsourcey

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2024

🤝 B2B

🛍️ eCommerce

B2B • eCommerce • IT outsourcing

Outsourcey is a leading remote staffing agency specializing in connecting businesses with skilled offshore talent. They simplify the outsourcing process for companies ranging from startups to Fortune 500 firms, offering flexible staffing solutions without long-term contracts or setup fees. By leveraging a vast network of qualified professionals, Outsourcey helps clients reduce operational costs while improving efficiency and scalability, ensuring that businesses can effectively meet their project demands across various industries.

📋 Description

• Answer incoming calls and provide accurate information about services, pricing, availability, policies, and promotions • Book, reschedule, confirm, and update client appointments • Listen to clients’ needs and provide basic information about salon services • Handle client questions, concerns, cancellations, and rescheduling requests • Provide a warm, polished, and consistent luxury client experience through virtual interactions • Convert phone calls, online inquiries, and leads into booked appointments • Help keep stylist and service provider schedules consistently full • Follow up with leads, missed opportunities, and existing clients • Support rebooking, service upgrades, add-ons, and retail sales • Help achieve monthly booking, service, and sales goals • Manage appointments and client information using salon booking software and CRM systems • Create and update client records accurately • Use booking systems, POS systems, email, text platforms, social media, and other internal tools • Assist with basic booking, account, payment, and communication issues • Keep virtual front desk operations organized and efficient • Support social media engagement, promotions, and client communication • Assist with marketing initiatives, hiring posts, and team culture content • Help promote Substance Salon as a luxury beauty destination in Rutherford • Monitor retail, back-bar, and color inventory and communicate product needs to the team • Assist with product ordering and other administrative tasks • Support stylists and leadership with daily operational needs • Communicate with the onsite team to ensure client and business needs are handled smoothly

🎯 Requirements

• 2+ years of experience in customer service, preferably in a salon, barbershop, spa, beauty, hospitality, medical office, med spa, luxury retail, or other appointment-based service environment • Bachelor’s degree preferred, or equivalent experience in client service, sales, hospitality, medical office, spa, med spa, salon, or luxury retail environments • Excellent verbal English, active listening, professional phone etiquette, and strong client service skills • Ability to communicate clearly and professionally with a diverse range of clients • Familiarity with salon and barbershop services, particularly men's grooming, haircuts, coloring, balayage, blonding, keratin treatments, and related beauty services, strongly preferred • Comfortable learning and accurately explaining a wide range of hair, grooming, and beauty services • Sales-minded and comfortable converting inquiries into appointments, recommending services and products, handling objections, and managing scheduling requests accurately • Experience with salon booking software, CRM systems, or appointment-management platforms • Experience with Zenoti and Hyperconnect highly preferred • Comfortable using computers, booking systems, POS systems, email, social media, CRM platforms, and other digital tools • Experience handling high-volume inbound and outbound calls • Highly organized, detail-oriented, and able to multitask effectively under pressure • Professional appearance and polished communication style • Ability to take ownership, follow through on commitments, proactively address client needs, and solve problems without constant supervision • Previous experience in a luxury salon, barbershop, spa, beauty, hospitality, medical spa, or luxury retail environment strongly preferred • Interest in building a long-term career path in the beauty, wellness, hospitality, or business management industry

🏖️ Benefits

• Competitive salary • Opportunity to shape the HR function of a rapidly growing BPO • Work closely with a team of industry leaders who have successfully scaled BPOs in the past • Career growth and development opportunities