Customer Service Representative II

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $17 - $24 / hour

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Maximus

WebsiteLinkedInAll Job Openings

10,000+ employees

🏛️ Government

🏥 Healthcare

💼 Consulting

💰 $7.9M Post-IPO Equity - Maximus on 2010-12

Government • Healthcare • Consulting

Maximus is a public-sector services firm that partners with government agencies to modernize and operate programs across health, human services, defense, national security, and civilian agencies. The company combines technology (AI, analytics, cloud, cybersecurity), omnichannel contact center and eligibility/enrollment systems, clinical and Medicaid enterprise services, and consulting and program-delivery capabilities to improve citizen experience and program outcomes. Backed by decades of government experience and scale, Maximus supports federal, state, and local clients with human-centered operational support and end-to-end digital modernization.

📋 Description

• Provide customer service for routine inquiries and problems via telephone, email, web chat, SMS text, or written letters • Answer inquiries from the general public, clinicians, and government officials about CDC INFO • Assist with scheduling vaccine appointments and sending kits • Use databases, computerized systems, CRM, and written materials to research and provide information • Maintain current knowledge of CDC public response procedures, programs, and policies • Track and document inquiries, appointments, and kits • Meet quality assurance and other key performance metrics • Escalate issues to appropriate designated groups • Provide feedback on call trends, processes, procedures, and training • Suggest process improvements benefiting Maximus, CDC, and the public • Attend meetings and training and maintain up-to-date knowledge of systems

🎯 Requirements

• High School diploma or equivalent • Minimum six (6) months customer service / call center experience • Must be able to speak and write English clearly and professionally • Successfully complete the Customer Service assessment • Strong communication, listening, comprehension, problem solving, and customer service skills • Experience working with a PC, MS Word and Outlook required • Excellent interpersonal and leadership skills • Ability to organize simultaneous tasks • Ability to work both independently and as a team member • Required to sign a Statement of Understanding and Non-Disclosure • Must be able to work from home and comply with remote working policies and requirements • Flexibility to occasionally work holidays or weekends • Must be able to work alternate schedules • Internet speed of 25mbps or higher, or 50 Mbps for shared connectivity • Minimum 5mbps upload speed • Category 5 or 6 ethernet connection to the home internet router • Personal computer or laptop with Windows 10/11 or Mac Big Sur, Catalina, or Monterey; Chromebooks, tablets, and notebooks are not allowed • Private and secure work area and adequate power source • Must currently and permanently reside in the Continental US • Must have a smartphone for logging into Maximus systems • Must have a webcam for training and occasional internal meetings

🏖️ Benefits

• Company-issued equipment provided upon successful completion of training • Remote work from home • Company training and periodic program update training • Reasonable accommodations during the employment process