Manager – Technology Services

🕒 July 27

🏢🏡 New York City – Hybrid

💵 $135k - $179k / year

⏰ Full Time

🟠 Senior

🔴 Lead

👔 Manager

👻 Ghost score 3%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Mayer Brown

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

⚖️ Legal

🤝 B2B

Legal • B2B

Mayer Brown is an international law firm providing legal services through a network of associated legal practices. The firm represents major corporations, funds and financial institutions in complex transactions, disputes and regulatory matters across areas such as banking & finance, capital markets, corporate & securities, litigation, intellectual property, cybersecurity and data privacy, and real estate. Mayer Brown operates globally with multiple national partnerships and specialized practice groups, and publishes insights and events on emerging topics (e. g. , AI, cybersecurity, private credit) for clients and the market.

📋 Description

• Oversee the day-to-day operation of the New York technology services team • Manage the local delivery of all technology services to New York legal and business services professionals • Serve as a key relationship and service delivery contact for New York attorneys • Act as the local escalation point for complex or high-impact issues • Ensure appropriate ownership, communication, and follow-through for high-priority incidents and escalations • Establish local business relationship for technology services in New York • Manage the delivery of AV services for the New York office • Engage with New York stakeholders to capture the ‘Voice of the Client’ • Champion a client-centric culture

🎯 Requirements

• Bachelor’s degree in a related field. • Minimum of 7 years of professional IT experience, with at least 2–3 years in a supervisory or team management role • Demonstrated experience managing technology service delivery, end-user support, and audiovisual/conference-room services against SLAs/KPIs • Experience in a legal or professional services environment strongly preferred • Proficiency in Microsoft 365 products and modern end-user computing environments • Hands-on experience supporting AV and conferencing technologies (e.g., Microsoft Teams Rooms/Zoom Rooms, Crestron/Cisco systems, digital signage, and event production support) • Strong knowledge of IT service management best practices and tools, particularly ServiceNow and ITIL 4 processes

🏖️ Benefits

• medical/dental/vision/life/and AD&D insurance • 401(k) savings plan • back-up childcare and eldercare • generous paid time off (PTO) • opportunities for professional development and growth