D365 Project Manager, Managed Services

Job not on LinkedIn

🔥 5 minutes ago

🇺🇸 United States – Remote

💵 $105k - $160k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👷‍♀️ Project Manager

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MCA Connect

WebsiteLinkedInAll Job Openings

201 - 500 employees

🏥 Healthcare

📦 Logistics

💼 Consulting

💰 Private Equity Round on 2020-07

Healthcare • Logistics • Consulting

MCA Connect is a leader in IT services and consulting, specializing in Microsoft Cloud industry solutions aimed at unlocking innovation and providing actionable business insights for manufacturers. With over 20 years of industry expertise, the company focuses on helping manufacturers navigate unique challenges through strategic solutions and innovation. MCA Connect offers services in manufacturing strategy, connected applications, platform management, and manufacturing intelligence, leveraging tools such as Microsoft Dynamics 365 and Azure to support clients in their digital transformation journeys.

📋 Description

• Manage day-to-day support for live Dynamics 365 clients under Managed Services • Manage discrete enhancement and new functionality work for existing clients • Direct full life-cycle Dynamics 365 implementations from diagnosis through go-live and transition into support • Manage multiple concurrent client engagements and own deliverables, scope and expectations • Develop and maintain project plans, cost estimates, resource plans, communication plans, risk mitigation plans and issue resolution plans • Drive project decisions and recommend schedules, prioritization and resource allocation • Secure resources and resolve conflicts between support needs, enhancement commitments and milestones • Drive client satisfaction and own account relationship health • Manage service desk tickets through triage, prioritization, assignment, aging, escalation and closure • Run regular service reviews covering ticket volumes, trends, contract consumption, risks and forward plans • Manage environment optimization, service update readiness, environment refreshes and performance reviews • Monitor contract consumption and lead discussions about overage, carry-over or contract changes • Convert recurring incidents into problem records, root-cause work or enhancement proposals • Maintain accurate case records, time capture and status in Symphony • Qualify requests, coordinate estimates, produce scope, effort, schedule and pricing, and obtain client approval • Manage enhancements through design, build, testing, acceptance, deployment and post-deployment care • Coordinate deployment windows, regression testing and release notes • Direct implementation phases including Diagnosis, Analysis, Design, Development, Deployment and Operation • Own integrated plans, critical paths, milestones, deliverables and formal change control • Coordinate client-side dependencies including process decisions, data readiness, integrations, testing, training and organizational change • Drive go-live planning, cutover rehearsals, go/no-go criteria, contingency, rollback and hypercare staffing • Produce executive-level materials for client Steering Committee meetings • Transition completed implementations into Managed Services with documentation, environment inventory, open defects and knowledge transfer • Occasionally assist with sales and marketing, implementation-related tasks and general administration

🎯 Requirements

• 4 or more years of experience directly managing software implementation deployments • Microsoft Dynamics 365 Finance and Operations (ERP) or Customer Engagement (CRM) experience is a strong plus • Demonstrated experience managing both project-based delivery and ongoing support or managed services delivery, ideally at the same time • Experience with IT implementation methodologies across Diagnosis, Analysis, Design, Development, Deployment and Operation • Understanding industry standard Business Process Areas is a plus • Demonstrated ability to manage competing priorities across multiple concurrent clients • Good planning, organizational and problem-solving skills • Strong business acumen, including comfort with budgets, forecasts, and contract terms • Ability to work closely with key business stakeholders to communicate progress and vision • Excellent verbal and written communication skills • Ability to allocate the correct resources to each project phase and monitor their performance • Strong leadership, teambuilding and motivational skills • Bachelor's degree or equivalent combination of education and experience • Ability to travel up to 50 percent of the time • Desired: one or more full life-cycle Microsoft Dynamics implementations delivered end to end • Desired: experience with the wider Microsoft platform of technologies • Desired: ERP implementation lead experience in the manufacturing industry • Desired: experience with service management practice, including ITIL-aligned incident, problem and change management • Desired: PMI certification • Desired: Microsoft certification on the Dynamics 365 platform • Desired: mastery of industry-standard project management tools

🏖️ Benefits

• Salary of $105,000–$160,000 per year • Remote, home-based office • Ability to travel up to 50 percent of the time