Field Account Representative, Customer Support

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🎸 Tennessee – Remote

🎸 Tennessee – Remote

💵 $73k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

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McKesson

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1833

⚕️ Healthcare Insurance

💊 Pharmaceuticals

🧬 Biotechnology

Healthcare Insurance • Pharmaceuticals • Biotechnology

McKesson is a diversified healthcare leader specializing in pharmaceutical distribution, medical supplies, and healthcare services. Their solutions facilitate patients' access to life-changing therapies, support efficient operations for pharmacies, health systems, and clinics, and address critical issues such as drug shortages through a resilient supply chain. McKesson provides comprehensive services such as pharmacy management software, consulting, and technology solutions for specialty practices, focusing on improving health outcomes and advancing the pharmaceutical industry. They work closely with biopharma companies to enhance medication access, adherence, and commercialization while supporting oncology and biopharma practices through data-driven insights and real-world evidence.

📋 Description

• Serve as the primary on-site representative for McKesson at customer locations • Build strong, professional relationships as a trusted partner and problem solver • Maintain composure and professionalism when addressing customer concerns or service issues • Support new customer onboarding, including: • Assisting with initial setup and ordering processes • Being physically present during early shipments and go-live activities • Be on-site to oversee shipment arrivals and validate order accuracy • Identify and resolve discrepancies, including: • Missing items • Damaged shipments • Backorders • Execute service visits at assigned health system customer locations • Drive customer satisfaction through: • Service level performance • Responsiveness • Reliability and follow-through

🎯 Requirements

• Bachelor’s degree or equivalent experience preferred • Minimum 2+ years of relevant experience (customer-facing, operations, or field support) • Valid Diver’s License: 7 year Motor Vehicle Report completed during pre-employment • Proven successful in providing a hands-on, solution-oriented approach • Ability to remain professional and composed in high-pressure situations • Demonstrated urgency and responsiveness —understands that follow-up must be timely and proactive • Excellent communication and relationship-building skills • Ability to problem solve in real time, often on-site with customers • Comfortable working independently in a field-based environment • Strong organizational skills with attention to detail • Proficiency in MS Office and familiarity with ordering/technology systems

🏖️ Benefits

• 16 Days PTO • 12 Paid Holidays • Company Matched 401K • Health Benefits available the 1st of the month after starting