Global Dairy Technology Support Specialist

Job not on LinkedIn

🕒 August 4

🇺🇸 United States – Remote

💵 $96.2k - $151.4k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 22%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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MSD

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1891

🏥 Healthcare

📦 Logistics

🧬 Biotechnology

Healthcare • Logistics • Biotechnology

MSD is a leading biopharmaceutical company known as Merck & Co. , Inc. in the United States, Canada, and Puerto Rico, and as MSD globally. The company focuses on scientific innovation to deliver medicines and vaccines for various health challenges, including oncology, vaccines, infectious diseases, and cardio-metabolic diseases. MSD operates multiple divisions, including Human Health, Animal Health, and Research & Development. With approximately 75,000 employees worldwide and a significant investment in research and development, MSD is committed to improving global health through its scientific advancements. Additionally, the company places a strong emphasis on diversity, inclusion, and corporate responsibility. MSD’s operations extend worldwide, offering opportunities in numerous regions and promoting diversity and innovation in all aspects of its business.

📋 Description

• Provide technical milking support to different countries around the world • Perform preventative monitoring, specialist diagnostics, fixes, and advanced knowledge transfer for the milking technology portfolio • Maintain professional working relationships with Regional, Product, and R&D teams • Discuss and develop service and support tools for local and above-market aftersales teams • Support local aftersales teams and maintain triage KPI management across multiple geographic locations using CRM and other tools • Travel regionally and globally to work with local and regional teams and provide product feedback • Build aftersales tools with Product teams to support milking product adoption • Provide installation support on site when required • Assist planning for country transitions to milking support and customer transitions from legacy DFII systems to SenseHub milking • Participate in the product lifecycle, product readiness, and launch of new products • Manage varied tasks with conflicting priorities while promoting an agile working environment • Manage Dairy Monitoring, Milking, and Automation product escalations and hotfixes • Set up support verticals to document support tickets from different customer groups • Lead technical discussions, key decisions, and outcomes • Promote a technology swarming support model and transfer knowledge to CX departments • Develop and promote time-zone team effectiveness, efficiency, quality, and knowledge

🎯 Requirements

• A four-year college degree or two-year dairy specific degree, or five years industry experience in lieu of a degree • High School Diploma or equivalent is required • Advanced knowledge of DFII and SenseHub milking systems • Demonstrated effective analytical skills • Ability to coordinate cross-functional work teams • Practical site empathy • Experience with Salesforce CRM would be advantageous • Significant leadership experience within operational or client-facing environments • Collaborative attitude working across matrix organization • Experience with remote team operations • Advanced written and verbal business language communication skills • Good communication skills and confidence presenting information and technical data • Business-presentable and comfortable dealing with customers remotely or face to face • Ability to work to tight deadlines and be flexible in approach to work • Adaptability, client-side scripting, communication, customer service, information systems management, inquiry handling, order processing, preventive maintenance, product sales training, report preparation, sales data management, teamwork, technical advice, technical support, and third-level support • Valid driving license • Willingness/ability to travel regionally and globally • No visa sponsorship provided; US and Puerto Rico residents only

🏖️ Benefits

• Annual bonus and long-term incentive, if applicable • Medical, dental, vision healthcare and other insurance benefits for employee and family • Retirement benefits, including 401(k) • Paid holidays • Vacation • Compassionate and sick days • Remote work arrangement • 25% travel