Bilingual Customer Service Analyst

🕒 September 3

🇨🇦 Canada – Remote

💵 $46.3k - $52.1k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 14%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Medavie

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

🏥 Healthcare

⚕️ Healthcare Insurance

Healthcare • Healthcare Insurance • Community Health

Medavie is a national health solutions partner dedicated to improving the wellbeing of all Canadians. It integrates benefits management, healthcare delivery, and advanced health solutions, aiming to transform healthcare in Canada with innovative approaches. Medavie also focuses on community health through its foundation, promoting initiatives for accessible and equitable healthcare services.

📋 Description

• Receive health-related incoming calls, faxes, mail and web-based requests from health care professionals • Obtain all necessary information to process authorization requests • Resolve issues related to authorization requests • Respond to inquiries about health care benefits, program eligibility and other general matters • Provide excellent customer service across all service areas • Liaise with medical consultants and health care professionals to clarify requests • Work within the Medical Authorization Centre, a center of expertise in authorization and reimbursement of health benefits • Process requests accurately and efficiently according to established criteria • Work Monday to Friday on a consistent shift between 12:00 p.m. and 8:30 p.m. Atlantic Time

🎯 Requirements

• Fluently bilingual in English and French, both written and verbal • Ability to review, analyze and process requests from health care professionals according to established criteria • Clear, concise and friendly communication through email and phone • Ability to organize work and information accurately and efficiently • Strong technical aptitude and ability to multitask across multiple software applications • Ability to correspond with clients, medical consultants, health care professionals and stakeholders through various communication methods • Ability to work quickly and accurately under time pressure • High attention to detail and ability to concentrate while using a computer for prolonged periods • Ability to work independently and as a team member • Post-secondary diploma or degree and/or relevant customer service or office administration experience • Problem-solving and strong critical-thinking skills • Reliability Status Clearance (Enhanced Level B), including fingerprinting, criminal record check and credit check • Must have resided in Canada for at least 5 years • Must hold Canadian permanent resident or citizenship status • Private, secure work-from-home area with locked doors, approved locking file cabinet and controllable environment • Approved home network and compliant router/password security • Private, quiet work area with privacy protections • Secured e-workspace and mandatory headset

🏖️ Benefits

• Comprehensive health and dental plan that is 100% employer paid effective on your first day • Permanent full-time position with opportunity to grow in a well-established organization • 100% employer-matched Defined Contribution Pension Plan • Annual Incentive Bonus • Paid vacation • Gifted week of vacation in your first year • Optional Vacation Purchase Program • Monday to Friday shifts and no weekends • Extensive virtual paid training program • Opportunities for career development and advancement • Personal wellness account • Health resources • Fitness center discounts • Necessary work-from-home equipment • Flexible work options • Supportive leadership • Accommodations or adjustments during recruitment