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Administrative Support, Student Services

Job not on LinkedIn

🔥 1 minute ago

🇺🇸 United States – Remote

💵 $17 - $19 / hour

⏰ Full Time

🟢 Junior

🚫👨‍🎓 No degree required

Where this job comes from

Posted on Academy of Art University School of Game Development's careers page, not through a job board

First seen by Remote Rocketship 1 minute ago

Logo of Academy of Art University School of Game Development

Academy of Art University School of Game Development

51 - 200 employees

📚 Education

🎮 Gaming

Education • Gaming

Academy of Art University School of Game Development is an educational institution focused on providing students with the necessary skills for careers in the gaming industry. It offers training and hands-on experience in various roles such as game designer, game programmer, 3D modeler, concept artist, and UI/UX designer. Students have the opportunity to create a professional-quality portfolio and collaborate with peers to develop engaging video games.

📋 Description

• Greet students, staff, and guests professionally • Answer telephone calls using business-professional etiquette and tone • Take accurate messages when staff are unavailable • Review emails and voicemails, respond within position authority, and route correspondence appropriately • Serve as liaison to internal University support organizations • Assist with special events and projects as needed • Schedule appointments and direct calls for advisors and managers • Assist students with Student Self Service login and navigation issues through resolution • Manage student services workflow, track student drop-ins and advisor schedules • Conduct assigned student outreach • Assist Registration with data entry, class cancellation notifications, and schedule updates • Enroll continuing students in online/onsite Launchpad orientation classes • Assist with course balancing • Collaborate with Readmission Representatives and Student Service Advisors on student registration, drops, and withdrawals • Review and update student records, including graduation petitions, contact information, graduation terms, program changes, and waiver/substitution requests

🎯 Requirements

• Must have at least one - two years in a customer service and/or administrative support role • Warm, approachable, and proactive customer service • Passionate about student success and higher education • Excellent written and telephone communication skills • Excellent time management and organizational skills • Able to thrive in a dynamic and deadline-driven environment • Ability to work independently • Must work 9:00 am–6:00 pm PST, Monday through Friday

🏖️ Benefits

• Health insurance • 401k options • Paid vacation based on years of service (15 days' accrual at start) • Paid holidays • Paid sick leave • Commuter benefit program • Opportunity for full-time employees to take one undergraduate course tuition free each semester

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