Service Desk Agent

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👻 Ghost score 15%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Medical Technology Solutions, LLC

WebsiteLinkedInAll Job Openings

2 - 10 employees

🛍️ eCommerce

🏪 Marketplace

🤝 B2B

eCommerce • Marketplace • B2B

Medical Technology Solutions, LLC is presented in the provided text not as an operating medical-technology business but as a domain name listing (MedicalTechnologySolutions. com) offered for sale through a domain marketplace (HugeDomains. com). The listing shows the domain is available to "Buy now" for $3,095 or via a payment plan (24 payments of $128. 96), with transfer handled through the registrar NameBright. com. The page emphasizes domain-sale policies (transfer rules, WHOIS privacy, what comes with a domain), customer service, testimonials, and ancillary services (NameBright email/hosting available separately). There is no indication that the domain is associated with an active medical device, software, or services company — it is a digital asset offered for purchase.

📋 Description

• Receive, document, and review incoming client support requests through phone, email, and online ticketing systems • Create and manage support tickets for all reported issues • Analyze and troubleshoot incoming incidents and service requests • Escalate complex issues to appropriate support teams when resolution cannot be achieved within established guidelines • Provide technical and application support for Epic, Cerner, and user access-related issues through phone support, remote assistance, and self-service ticketing platforms • Assist end users with workflow-related questions and operational issues within Epic and Cerner applications • Monitor assigned ticket queues, prioritize requests based on urgency and impact, and ensure timely resolution or escalation • Support user account administration activities, including access requests, account maintenance, password resets, and security-related access controls • Utilize internal knowledge bases, client documentation, and available resources to achieve First Call Resolution whenever possible • Document troubleshooting steps, resolutions, and customer interactions accurately within the ticket management system • Maintain compliance with service level agreements (SLAs) and organizational support standards • Provide exceptional customer service while communicating effectively with users of varying technical skill levels

🎯 Requirements

• 3+ years service desk experience • 6+ years Epic experience with 5+ modules • 5+ years Cerner experience with 3+ modules • Preferred: 3+ years service desk experience • Preferred: 6+ years Epic experience with 10+ modules • Preferred: 5+ years Cerner experience with 5+ modules • Knowledge of healthcare workflows and clinical systems • Strong troubleshooting and problem-solving skills • Strong customer service skills • Experience working in a Help Desk, Service Desk, or Technical Support environment • Ability to manage multiple priorities in a fast-paced support setting

🏖️ Benefits

• 401(k) matching • Dental insurance • Health insurance • Paid time off • Vision insurance