Customer Intake Specialist

🔥 3 minutes ago

🐊 Florida, New Jersey, +4 more states – Remote

🐊 Florida – Remote 🏖️ New Jersey – Remote 🌲 North Carolina – Remote 🚗 Michigan – Remote 🔔 Pennsylvania – Remote 🤠 Texas – Remote

💵 $21 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Medical Guardian

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2005

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

Medical Guardian is a company that specializes in providing medical alert systems for seniors and individuals with specific healthcare needs. They offer a range of on-the-go and in-home alert devices designed to ensure the safety and independence of their users. Their products include mobile alert devices with long battery life and extensive signal range, as well as in-home systems with state-of-the-art features such as fall detection. Medical Guardian aims to help customers live without limits by providing reliable emergency response technology that is ranked highly on numerous review sites. Since 2005, they have been committed to quality service and safety, certified by industry-leading standards.

📋 Description

• Input new customer orders received via phone, fax, or email into the customized system • Verify information on order forms • Communicate with customers or referring sources as needed • Navigate healthcare portals and online resources to find customer information • Enter orders and relevant information into the customized system • Correct existing customer records when changes are reported • Cancel customer accounts or services when needed • Answer customer and care manager calls and emails daily • Monitor Intake communication queues for new orders, record updates, and service cancellations • Critically review communications to determine required actions • Identify missing or incorrect information and take steps to correct and process orders • Work across departments while complying with HIPAA guidelines and handling confidential health information

🎯 Requirements

• Minimum associate degree in healthcare related field (preferred) • Proficiency in the Microsoft Office suite of applications required • Candidates must be authorized to work in the United States without current or future need for visa sponsorship • Must complete a successful background check and FBI fingerprint • Ability to type at least 40 WPM • Must complete daily tasks assigned • Must be detail oriented • Ability to adapt to changes • Intelligent individual with excellent oral and written communication skills • Critical thinker - ability to decipher when things are missing or incorrect • Accurate and organized - heavy data entry of important information • Friendly phone demeanor - will be in direct contact with both customers and referring sources • Team player - will work on the Intake team as well as with other departments daily • Punctual and reliable with a professional appearance and demeanor • Permanent residency in PA, DE, GA, MI, NC, TX, NJ, or FL

🏖️ Benefits

• Health Care Plan (Medical, Dental & Vision) • Paid Time Off (Vacation & Public Holidays) • Short Term & Long Term Disability • Retirement Plan (401k)