Part-Time Customer Service Representative

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MediDrive, LLC

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2023

🏥 Healthcare

🚗 Transport

☁️ SaaS

Healthcare • Transport • SaaS

MediDrive is a technology-driven company providing a nationwide Non-Emergency Medical Transportation (NEMT) platform and transportation management system that connects health plans, healthcare providers, transportation providers, and members. The company operates across 48 states, managing tens of thousands of daily trips (20K+), delivering a reported 95% on-time performance and offering a broad vehicle network including ambulatory, wheelchair-accessible, and ambulette options. MediDrive emphasizes automation and analytics—claiming high levels of automated ride management, advanced routing and cost optimization, data insights, fraud prevention, and dedicated account support—while maintaining regulatory and security standards (HIPAA, SOC 2, ISO 27001).

📋 Description

• Handle inbound calls to schedule, update, or cancel transportation • Make outbound calls to confirm trips, provide updates, and follow up on issues • Verify member eligibility, benefits, and required trip information using internal systems • Communicate pickup times, provider information, and ride expectations clearly • Resolve late-driver, missed-pickup, and other transportation concerns • Escalate urgent or complex situations to supervisors or Tier 2 support • Document all interactions accurately in the CRM system • Follow state Medicaid, HIPAA, and transportation compliance requirements • Adhere to scripting, system workflows, and quality assurance guidelines • Meet or surpass KPIs including quality, AHT, adherence, attendance, and accuracy • Collaborate with supervisors, dispatch, QA, and training teams to improve member experience

🎯 Requirements

• 1+ year of experience in a call center, customer service, healthcare, transportation, or similar role • Must have your own equipment • Strong communication skills and ability to remain calm under pressure • Comfort navigating multiple computer systems and documenting quickly • Detail-oriented with strong problem-solving ability • Reliable attendance and punctuality • Ability to work one of the four specified 20-hour-per-week shifts • Must be available for training August 24th week, Monday–Friday, 9:00 AM–5:00 PM • Availability for weekdays, weekends, and some holidays • Preferred: experience in NEMT, Medicaid, healthcare call centers, or insurance environments • Customer-first mentality • Strong verbal communication • Multitasking and time management • Accuracy and attention to detail • Ability to follow processes and adapt in a startup environment • Team-oriented mindset

🏖️ Benefits

• Fully remote work • Training beginning August 24th • Coaching and team huddles • Opportunity to help build a new contact center from the ground up