Emergency Support Specialist

Job not on LinkedIn

🔥 0 minutes ago

🗻 New Hampshire, Massachusetts, +1 more states – Remote

🗻 New Hampshire – Remote 🍂 Massachusetts – Remote ⚓ Rhode Island – Remote

💵 $71k - $74k / year

⏱ Part Time

🟢 Junior

💝 Customer Support

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Youth Villages

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1986

🏥 Healthcare

🤝 Non-profit

🌍 Social Impact

Healthcare • Non-profit • Social Impact

Youth Villages is a national nonprofit organization that delivers evidence-based mental and behavioral health and child welfare services to children, young adults and families. For over 35 years it has operated residential programs, intensive in-home treatment, foster care and adoption services, specialized crisis services, and LifeSet supports for young adults exiting foster care, while partnering with public agencies and advocating for systemic improvements across child welfare, juvenile justice and children’s mental health systems.

📋 Description

• Answers all emergent crisis calls from clients in community-based programs • Manages the clinical needs of those calls by gathering thorough assessment information and de-escalating high-risk situations with clients and families • Attempts to divert situations away from needing a face-to-face response • Completes check-in calls with high-risk families • Communicates information and coordinates between external and internal customers • Communicates and dispatches staff responding to critical events • Documents all calls and actions into Evolv (including contact notes and critical events) • Reviews Evolv for youth and family information that might be helpful during a crisis call • Maintains records and call logs • Notifies direct care team and supervisory staff of necessary follow-up needed the next day • Attends 3 weekly meetings (individual, team, and clinical consultation) for professional development and quarterly booster training sessions to enhance clinical skills • Performs other duties as assigned

🎯 Requirements

• Master’s degree in a social services discipline (preferred) • Bachelor's degree in social services field (required) • 1 year of child and adolescent experience in a behavioral health setting (required) • Strong organizational skills and attention to detail • Excellent written, verbal, and oral skills • Ability to manage multiple priorities simultaneously • Basic computer knowledge • Ability to maintain a flexible schedule

🏖️ Benefits

• Medical, Dental, Prescription Drug Coverage and Vision • 401(k) • Time off: 2 week paid vacation (full-time) / 1 week paid vacation (part-time) • 12 paid sick days per year • 11 paid holidays • Paid Parental Leave • Mileage & Cell Phone Reimbursement (when applicable) • Tuition reimbursement and licensure supervision • Growth & development through continuous training • Clinical and administrative advancement opportunities