Account Manager

🔥 1 hour ago

🇺🇸 United States – Remote

💵 $61k - $100.6k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

💰 Account Manager

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MedImpact Healthcare Systems, Inc.

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1988

💼 Consulting

🛡️ Insurance

📦 Logistics

💰 $1.4M Seed Round on 2013-09

Consulting • Insurance • Logistics

MedImpact Healthcare Systems, Inc. is a pharmacy benefit manager that works with health plans to make pharmacy benefits more accessible and affordable for members. The company serves over 20 million members and handles more than $40 billion annually in pharmacy transactions. MedImpact provides a variety of services including medication reminders, home delivery, and more to empower individuals to manage their prescriptions effectively. By leveraging technology and resources, MedImpact aims to offer a better choice within the pharmacy benefits market and supports health solutions in ensuring convenient and reliable access to medications for its members.

📋 Description

• Lead and manage all operational aspects of servicing and retaining clients • Manage the transition of new business into MedImpact effectively, accurately, and timely • Ensure customer satisfaction throughout the client lifecycle, from conception and implementation through business relationship management and renewal • Lead and collaborate with assigned client teams, more than 30 business units, customers, and consultants • Ensure products, services, project deliverables, service levels, timelines, and deliverables meet client requirements • Develop, build, and maintain client business relationships throughout the client lifecycle • Manage client onboarding, orientations, commitments, expectations, day-to-day operations, and new implementations • Champion clients’ operating requirements, including benefit design, pharmacy network composition, claims adjudication expectations, reimbursement methodologies, metrics, and reporting tools • Improve service performance, resolve issues, escalate service recovery efforts, and incorporate lessons learned into planning strategies • Lead core and extended client teams during business relationship management and renewal phases • Maintain documentation, testing protocols, claims analysis, and client technical and service specifications • Lead implementation of new business for existing clients, including documentation, customer sign-off, site visits, and conference calls • Track project milestones and deliverables, identify risks, and provide status updates to leadership • Educate clients on MedImpact systems and processes • Manage clients and consultants in compliance with client service agreements • Partner with business units to ensure accurate claims adjudication setups • Analyze claims results and identify discrepancies, inaccuracies, anomalies, and unexpected consequences • Resolve adjudication configuration issues during implementation • Complete special projects such as workgroups, system functionality projects, and staff mentoring/training • Provide management feedback on client requirements and business development opportunities • Identify and recommend client and operational improvements

🎯 Requirements

• Bachelor's degree from four-year college or university for Levels II and III; Level I accepts an equivalent combination of education and experience • Level I: minimum of two (2) years of account management or related client/customer service experience in a healthcare setting • Level I: minimum of one (1) plus years’ proven and demonstrated experience with Project Management or Project Coordination using best practices for project methodology; two years’ internal MedImpact experience may substitute • Level II: minimum of four (4) years of account management or related client services experience and at least four (4) plus years’ experience with Project Management or Project Coordination • Level III: minimum of six (6) years of account management or related client services experience and at least six (6) plus years’ experience with Project Management or Project Coordination • Familiarity with healthcare-related state and government regulations such as Medicaid and CMS • Intermediate to advanced skill set in MS Office, Word, Excel, PowerPoint, Project, and Outlook • Intermediate to advanced knowledge in Visio • Experience as a user of multiple business software applications is required • Pharmacy Technician license or national certification desired • Successful completion of MedImpact Internal Certifications required within one (1) year of active employment in role • Outstanding numeric, verbal, written, logic, and analytical skills • Ability to communicate proposed design solutions consultatively • Good business acumen and understanding of PBM services business processes • Expert problem-solving, planning, organizing, prioritizing, negotiating, team building, and leadership capabilities • Demonstrated ability to interact positively with clients at all levels • Demonstrated accountability for service commitments and delivering results under tight timelines • Domestic travel of up to 30% of the time

🏖️ Benefits

• Medical / Dental / Vision / Wellness Programs • Paid Time Off / Company Paid Holidays • Incentive Compensation • 401K with Company match • Life and Disability Insurance • Tuition Reimbursement • Employee Referral Bonus • Domestic travel opportunities up to 30% of the time

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