Implementation Manager

🔥 5 minutes ago

🏄 California – Remote

🏄 California – Remote

💵 $71.6k - $120k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🛠️ Implementation Specialist

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MedImpact Healthcare Systems, Inc.

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1988

💼 Consulting

🛡️ Insurance

📦 Logistics

💰 $1.4M Seed Round on 2013-09

Consulting • Insurance • Logistics

MedImpact Healthcare Systems, Inc. is a pharmacy benefit manager that works with health plans to make pharmacy benefits more accessible and affordable for members. The company serves over 20 million members and handles more than $40 billion annually in pharmacy transactions. MedImpact provides a variety of services including medication reminders, home delivery, and more to empower individuals to manage their prescriptions effectively. By leveraging technology and resources, MedImpact aims to offer a better choice within the pharmacy benefits market and supports health solutions in ensuring convenient and reliable access to medications for its members.

📋 Description

• Manage the transition of new business into MedImpact effectively, accurately, and timely • Ensure consistent customer satisfaction during implementation by collaborating with client teams, more than 30 business units, customers, and consultants • Deliver successful implementation projects and establish the foundation for ongoing business relationships and additional revenue • Ensure project deliverables comply with client service agreements and service levels • Track project timelines, milestones, deliverables, risks, and status updates • Lead implementation documentation, reviews, customer sign-off, site visits, and conference calls • Facilitate conflict management and resolution with internal and external partners • Educate clients on MedImpact systems and processes • Use Salesforce to document client contacts, deliverables, issues, projects, work requests, cases, and due dates • Manage projects and client relationships in compliance with executed contracts • Partner with business units to ensure claims adjudication setup accuracy • Analyze claims results and resolve configuration discrepancies, inaccuracies, anomalies, and unexpected consequences • Ensure timely, high-quality claims adjudication deliverables and appropriate customer coverage • Respond to service failures, resolve issues, and escalate concerns appropriately • Promote continuous improvement and service excellence • Participate in professional development and special projects, including workgroups, system functionality projects, and mentoring or training staff

🎯 Requirements

• Bachelor’s Degree • Level I: Two years of customer support or related account management experience in a healthcare or Pharmacy Benefits Management (PBM) environment • Level II: Four years of customer support or related account management experience in a healthcare or PBM environment, including at least two years of implementation experience, or equivalent combination of education and experience • Level III: Four years of customer support or related account management experience in a healthcare or PBM environment, including at least three years of implementation experience, or equivalent combination of education and experience • Experience as a user of multiple business software applications • Previous system implementation experience is highly desirable • Intermediate to advanced skills in MS Office: Word, Excel, PowerPoint, Project, and Outlook • Intermediate to advanced knowledge of Visio • Must complete MedImpact internal certifications within one year of role acceptance, including MedAccess Certification and Service Excellence Certification • MedAccess certification or equivalent experience, Service Excellence Certification, and Project Management 101 certification or equivalent training within one year of job acceptance • PMP or PMI Certification desired • Exceptional consultative ability with clients face to face • Outstanding numeric, verbal, written, logic, and analytical skills • Must be knowledgeable of all state and government regulations related to PBM operations • Must be able to travel a minimum of 10% of the time • Pharmacy Technician license or national certification desired • This position is not eligible for sponsorship

🏖️ Benefits

• Medical / Dental / Vision / Wellness Programs • Paid Time Off / Company Paid Holidays • Incentive Compensation • 401K with Company match • Life and Disability Insurance • Tuition Reimbursement • Employee Referral Bonus