Automotive Digital Retail Implementation Manager

🔥 0 minutes ago

🏈 Ohio – Remote

🏈 Ohio – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🛠️ Implementation Specialist

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Maritz

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1894

📣 Marketing

📦 Logistics

🏥 Healthcare

Marketing • Logistics • Healthcare

Maritz is a company focused on delivering data-driven, people-focused solutions aimed at elevating performance across various industries. They specialize in channel partner engagement, automotive business events, loyalty rewards, employee rewards, and sales incentives. Maritz designs personalized programs combining channel strategy expertise, incentives, and program technologies, all rooted in behavioral science to help clients achieve their goals. Their solutions cater to industries including automotive, financial services, hospitality, healthcare, manufacturing, and more, emphasizing tailored creations for unique industry needs.

📋 Description

• Serve as the primary point of contact for dealerships using an OEM Digital Retailing system • Act as subject matter expert on the OEM program, dealership operations, and automotive retail best practices • Lead and facilitate user training and ongoing support throughout implementation • Ensure dealership personnel meet turnaround times for critical implementation milestones • Identify and mitigate implementation risks • Build partnerships with dealership teams through in-person and virtual consultations, coaching, and training • Deliver presentations and product demonstrations • Develop actionable plans aligned with dealership processes and operational needs • Build relationships with integrated vendor partners • Document, communicate, and escalate issues and concerns • Monitor performance metrics and use data analytics to assess progress and identify opportunities • Participate in performance reviews and strategic planning sessions • Prioritize time toward high-impact activities and established goals • Manage travel and program-related expenses according to Maritz guidelines

🎯 Requirements

• Background in dealership consulting or automotive retail operations • Strong understanding of the retail automotive industry, dealership terminology, structures, and workflows • Experience with dealership and automotive retail software platforms, including DMS, CRM, and digital retailing solutions • Knowledge of dealership desking or F&I processes • Ability to learn rapidly evolving digital solutions • Ability to maintain a positive, solutions-oriented attitude in high-pressure environments • Strong collaboration skills with Maritz teams, clients, and vendor partners • Exceptional verbal and written communication abilities • Skilled in presentations, productive discussions, and addressing objections • Proficiency in Microsoft Office applications • Strong analytical, problem-solving, and decision-making capabilities • Must reside in Cincinnati, OH • Ability to travel up to 70% • Permanent authorization to work in the United States; sponsorship is not provided

🏖️ Benefits

• Medical insurance • Dental insurance • Vision insurance • Life insurance • Disability insurance • Paid parental leave • 401k • Tuition reimbursement • Paid time off • Year-end holiday closure • Flexible work environment • Employee well-being support