Member Advocate

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🔥 0 minutes ago

🌾 Iowa – Remote

🌾 Iowa – Remote

💵 $21 - $22 / hour

⏰ Full Time

🟢 Junior

🚫👨‍🎓 No degree required

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MedOne Pharmacy Benefit Solutions

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1999

⚕️ Healthcare Insurance

💊 Pharmaceuticals

🤝 B2B

Healthcare Insurance • Pharmaceuticals • B2B

MedOne Pharmacy Benefit Solutions is a company that offers comprehensive pharmacy benefit solutions for members, organizations, and channel partners. The company facilitates access to prescription benefits through multiple portals, providing resources and support to both individual members and organizations that manage prescription insurance.

📋 Description

• Member Advocates are the primary source of information for members, pharmacies, and physicians via phone, email, and chat. • Provide information and resolve member, pharmacy, and physician inquiries. • Research and resolve claim processing and eligibility issues. • Serve as an intermediary between healthcare organizations and members in facilitating patient care. • Compile and record information and correspondence related to member needs or requirements. • Document engagement outcomes and steps taken with clarity and concision. • Think quickly on one’s feet while navigating multiple systems to effectively engage with members. • Work collaboratively and cooperatively with other departments to resolve issues and improve the member, physician, and pharmacy experience. • Effectively work through difficult conversations with members while maintaining composure, showing empathy, and displaying active listening skills.

🎯 Requirements

• An active CPhT (Pharmacy Tech Certification) is highly encouraged but not required. • Minimum of 1 year of customer service experience. • Strong proficiency in Microsoft Office products. • Willingness to obtain certification as a pharmacy technician within one year of hire. • Excellent customer service and teamwork skills. • Flexibility with scheduling, including rotating Saturdays and evening shifts. • Reliability and punctuality. • Spanish speaking abilities are highly valued for this role.

🏖️ Benefits

• Competitive salary and bonuses that reward your performance. • Comprehensive health, dental, and vision insurance. • 401(k) with company match to secure your future. • Generous paid time off and holidays. • Opportunities for professional growth and development. • A vibrant and collaborative work culture.