Member Outreach Representative

Job not on LinkedIn

🔥 1 hour ago

🏄 California – Remote

🏄 California – Remote

💵 $19 - $21 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

🚫👨‍🎓 No degree required

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MedPOINT Management

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1988

🏥 Healthcare

⚕️ Healthcare Insurance

Healthcare • Healthcare Insurance

MedPOINT Management is a California-based healthcare management services organization that supports independent practice associations (IPAs), provider networks, hospitals and contracted health plans with clinical quality, care management, administrative operations and technology solutions. For more than 32 years MPM has provided services including provider network operations, case management, utilization management, claims operations, credentialing, HEDIS/STARs quality measurement and analytics (via Cozeva), call center and financial management, and digital provider portals and resource libraries. The company emphasizes data security and compliance (SOC 2 and HITRUST e1 certifications for its EZ-CAP and Provider Web Portals) and focuses on enabling value-based care, quality improvement, and operational support for providers and payers.

📋 Description

• Engage with members through various communication channels to promote services and gather feedback. • Assist members with inquiries and provide information regarding healthcare plans and benefits. • Develop and maintain strong relationships with members to enhance satisfaction and retention. • Collaborate with internal teams to ensure member needs are met effectively. • Track outreach efforts and report on member engagement metrics. • Participate in community events to promote MedPOINT services and foster relationships. • Identify opportunities for improving member experience and service delivery.

🎯 Requirements

• High school diploma or equivalent; degree in healthcare or communications preferred. • 1-2 years of experience in customer service or outreach roles. • Excellent communication and interpersonal skills. • Strong organizational skills with attention to detail. • Ability to work independently and as part of a team. • Proficient in Microsoft Office and CRM software. • Passion for helping others and a commitment to enhancing member experiences.

🏖️ Benefits

• 401(k) • 401(k) matching • Company parties • Dental insurance • Employee discounts • Health insurance • Opportunity for advancement • Paid time off • Parental leave • Savings bank • Training & development • Vision insurance • Wellness resources