Web Portal IT Support, I

Job not on LinkedIn

🔥 1 hour ago

🏄 California – Remote

🏄 California – Remote

💵 $28 - $33 / hour

⏰ Full Time

🟢 Junior

💻 IT Support

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MedPOINT Management

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1988

🏥 Healthcare

⚕️ Healthcare Insurance

Healthcare • Healthcare Insurance

MedPOINT Management is a California-based healthcare management services organization that supports independent practice associations (IPAs), provider networks, hospitals and contracted health plans with clinical quality, care management, administrative operations and technology solutions. For more than 32 years MPM has provided services including provider network operations, case management, utilization management, claims operations, credentialing, HEDIS/STARs quality measurement and analytics (via Cozeva), call center and financial management, and digital provider portals and resource libraries. The company emphasizes data security and compliance (SOC 2 and HITRUST e1 certifications for its EZ-CAP and Provider Web Portals) and focuses on enabling value-based care, quality improvement, and operational support for providers and payers.

📋 Description

• Provide first-level support for web portal issues, troubleshooting and resolving user inquiries. • Monitor system performance and ensure optimal functionality of web applications. • Assist in the development and implementation of user training materials. • Collaborate with cross-functional teams to enhance portal features and user experience. • Document support processes and create knowledge base articles for common issues. • Participate in regular system updates and maintenance activities. • Respond to user feedback and recommend improvements to the web portal. • Maintain a high level of customer service and professionalism in all interactions.

🎯 Requirements

• Associate's degree in IT, Computer Science, or related field preferred. • 1+ years of experience in IT support or customer service roles. • Strong understanding of web technologies and troubleshooting techniques. • Excellent communication skills, both verbal and written. • Ability to work independently and as part of a team in a fast-paced environment. • Detail-oriented with strong problem-solving abilities. • Familiarity with ticketing systems and IT support tools. • Customer-oriented mindset with a passion for technology.

🏖️ Benefits

• 401(k) • 401(k) matching • Dental insurance • Health insurance • Vision insurance • Wellness resources • Company parties • Employee discounts • Opportunity for advancement • Savings bank • Training & development