IT Specialist

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mpathic

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2021

🏥 Healthcare

💼 Consulting

🍽️ Food & Beverage

Healthcare • Consulting • Food & Beverage

mpathic is an AI-driven safety and analytics company that offers SaaS products and APIs to record, transcribe, analyze, and improve human–AI and human–human interactions in clinical, life‑science, and enterprise settings. Their offerings include speech-to-text transcription, PII redaction, behavior and checklist analytics, human-curated benchmarking datasets, red‑teaming expertise, and an Observing Agent API to add domain-informed guardrails for healthcare and medical agents. mpathic targets life sciences, clinical research organizations, healthcare providers, insurers, and HR/enterprise teams focused on empathy, safety, bias reduction, and compliance.

📋 Description

• Serve as the primary point of contact for employee IT support, troubleshooting hardware, software, and SaaS application issues. • Provision, configure, deploy, and maintain laptops and other company equipment. • Manage inventory of IT assets, accessories, and office technology. • Support onboarding and offboarding by preparing equipment, provisioning accounts, and ensuring timely access changes. • Maintain documentation for IT processes, systems, and troubleshooting guides. • Coordinate hardware repairs, replacements, and vendor support as needed. • Administer user accounts across business applications, including Google Workspace, Slack, Okta (or equivalent), and other SaaS platforms. • Execute user provisioning and deprovisioning following least-privilege access principles. • Assist with periodic access reviews and permission audits. • Support MFA, password management, and endpoint security initiatives. • Assist with SOC 2 and other compliance activities by collecting evidence, maintaining documentation, and tracking action items. • Help maintain security policies, procedures, and asset inventories. • Monitor endpoint security tools and assist with vulnerability remediation. • Support security awareness initiatives and employee training. • Escalate security incidents and assist with incident response activities. • Support administration of endpoint management (MDM), device policies, and software deployment. • Assist with maintaining SaaS applications, integrations, and licensing. • Monitor system health and resolve operational issues. • Recommend improvements to increase security, reliability, and efficiency. • Partner closely with the Senior IT & Security Lead on infrastructure projects and security initiatives. • Work cross-functionally with Operations, Engineering, HR, and Finance to support business needs. • Coordinate with external vendors for hardware, software, and managed IT services.

🎯 Requirements

• 2+ years of experience in IT support, systems administration, or IT operations • Experience supporting macOS environments • Familiarity with identity and access management concepts and SaaS administration • Experience with Google Workspace, Microsoft 365, Slack, or similar productivity platforms • Exposure to endpoint management tools such as Kandji, Jamf, Intune, or similar MDM solutions. • Basic understanding of security best practices including MFA, endpoint security, device encryption, and least-privilege access • Strong troubleshooting and customer service skills • Highly organized with strong attention to detail and excellent follow-through

🏖️ Benefits

• Professional development opportunities • Flexible work arrangements