Student Success Specialist

Job not on LinkedIn

🔥 14 minutes ago

🏄 California – Remote

🏄 California – Remote

💵 $55k - $62k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👻 Ghost score 0%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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MedSchoolCoach

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2011

💼 Consulting

🏥 Healthcare

📚 Education

Consulting • Healthcare • Education

MedSchoolCoach is a medical education company dedicated to assisting students in gaining admission to medical school and excelling in their medical education. They offer a range of services including MCAT tutoring, medical school admissions consulting, USMLE and COMLEX board exam tutoring, and guidance through medical school applications and interviews. Founded by physicians with admissions committee experience, the company prides itself on utilizing experts to help future doctors succeed. MedSchoolCoach provides not only personalized coaching but also a variety of unique learning tools designed to help students achieve their medical career goals.

📋 Description

• Serve as a primary point of contact for students and families via email and phone • Manage student inquiries, concerns, and complaints, with acknowledgment and follow-up typically within 24–48 hours • Handle sensitive or emotionally charged situations and escalate when appropriate • Build positive relationships with students and families • Conduct proactive student check-ins during onboarding and early service stages • Investigate and resolve concerns related to service delivery, scheduling, communication, and the student experience • Liaise among students, families, advisors, tutors, and internal teams • Balance student satisfaction with company policies and service expectations • Coordinate student onboarding and transitions between teams, advisors, and tutors • Maintain detailed records of interactions, concerns, follow-up actions, and resolutions • Monitor student needs and identify opportunities to improve satisfaction and engagement • Assist with satisfaction surveys and feedback collection • Identify recurring concerns or service gaps and recommend process, policy, and communication improvements • Develop and maintain standard operating procedures and documentation • Collaborate with Student Success leadership and cross-functional teams on projects and initiatives

🎯 Requirements

• Bachelor's degree from an accredited institution • Experience in a student-facing, client services, customer support, or relationship management role • Exceptional written and verbal communication skills • Strong interpersonal skills and emotional intelligence • Ability to navigate difficult conversations, manage complaints, and resolve conflicts • Excellent organizational skills and attention to detail • Ability to manage multiple priorities while meeting established response timelines • Strong problem-solving skills and independent judgment • Ability to remain composed under pressure and adapt communication styles • Proficiency with Google Workspace and Microsoft Office • Willingness to learn about MedSchoolCoach's services, medical education pathways, and student needs • Preferred: experience in higher education, college admissions, student affairs, academic advising, enrollment services, or counseling • Preferred: advanced degree in education, higher education administration, counseling, or a related field • Preferred: experience supporting students and families through academically demanding or high-stakes processes • Preferred: previous experience in complaint resolution, student advocacy, or service recovery • Preferred: familiarity with student support systems, CRM platforms, or case management tools

🏖️ Benefits

• Up to four weeks of vacation • Health, dental, vision, life, and disability insurance • 401(k) with company match • Flexible work schedule • Remote work environment

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