Customer Service Representative III – Service and Repair

🔥 0 minutes ago

⛰️ Colorado, Florida, +3 more states – Remote

⛰️ Colorado – Remote 🐊 Florida – Remote 🍂 Massachusetts – Remote ❄️ Minnesota – Remote 🤠 Texas – Remote

💵 $21 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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Medtronic

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1949

🏥 Healthcare

🏭 Manufacturing

⚕️ Healthcare Insurance

Healthcare • Manufacturing • Healthcare Insurance

Medtronic is a global leader in healthcare technology solutions, working to address the most complex and challenging medical conditions. With over 95,000 employees in more than 150 countries, the company is focused on accelerating access to healthcare technologies and advancing inclusion, diversity, and equity in healthcare. Medtronic collaborates closely with healthcare professionals to innovate and optimize treatments and therapies, thus inspiring hope and new possibilities for patients worldwide. The company's commitment to healthcare extends to its focus on impactful solutions and sustainable practices.

📋 Description

• Answer calls and emails from hospital staff regarding equipment repairs and exchanges • Respond to customer product inquiries, issues, or malfunctions via telephone and chat sessions, with phone support as the primary channel • Apply interpersonal skills and product knowledge to respond to and resolve customer inquiries • Document customer interactions and recurring product issues to support product quality initiatives and product development efforts • Utilize internal knowledge bases and collaborate with teammates through chat and escalation channels to resolve complex issues • Escalate unresolved or advanced technical issues to team leads or senior support resources

🎯 Requirements

• High school diploma plus a minimum of 2 years of relevant work experience • Relevant experience may include customer service, call center support, help desk, technical support, healthcare support, or other phone-based service roles • Strong verbal communication, listening, and problem-solving skills • Experience supporting healthcare, medical devices, or regulated products • Unrestricted U.S. work authorization at the time of hire and for the duration of employment • Must work Monday through Friday, 8 am–5 pm Central time

🏖️ Benefits

• Annual Bonus: Target of 5% • 4 weeks paid time off per year • 10 paid holidays per year • 401(k) with up to 6% match • Comprehensive benefits plan, including medical, dental, vision, and more • Fully subsidized Bachelors degree programs paid up front • Paid training opportunities • Paid family, medical, and parental leave after 1 year of employment • Health insurance • Dental insurance • Vision insurance • Health Savings Account • Healthcare Flexible Spending Account • Life insurance • Long-term disability leave • Dependent daycare spending account • Tuition assistance/reimbursement • Simple Steps global well-being program • Incentive plans • 401(k) plan plus employer contribution and match • Short-term disability • Paid time off • Paid holidays • Employee Stock Purchase Plan • Employee Assistance Program • Non-qualified Retirement Plan Supplement • Capital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums)