Merchant Support Specialist – Payment Processing

🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Millennium Systems International

WebsiteLinkedInAll Job Openings

201 - 500 employees

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

Millennium Systems International is a company dedicated to empowering beauty and wellness businesses through their innovative software platform called Meevo. This mobile-friendly solution provides real-time data and AI-powered tools tailored for salons, spas, and med spas, enhancing client experiences and driving revenue. With features like online booking, appointment management, and integrated marketing tools, Meevo supports business growth while ensuring seamless operations across single-location and multi-location enterprises.

📋 Description

• Provide support to clients transitioning from third-party vendors to MeevoPay • Assist with merchant inquiries and troubleshoot issues • Address and resolve inbound client inquiries and issues via phone, email, or ticketing systems • Use Salesforce to manage and create tickets for incoming inquiries • Accurately enter client details into the database • Update existing tickets when applicable • Provide guidance on clients’ technical issues using problem-solving skills • Document solutions in Salesforce and provide timely resolutions • Follow up to resolve client inquiries • Handle client complaints respectfully and professionally • Collaborate with colleagues and other departments to provide superior customer service

🎯 Requirements

• BS/BA degree preferred • Previous experience in an electronic payment processing customer support role with knowledge of payment processing systems and technologies OR previous experience in the beauty/wellness industry • Previous experience providing support remotely via phone • Excellent communication and interpersonal skills • Excellent problem-solving skills • High computer literacy and ability to learn new software • Ability to address difficult or complex customer scenarios with professionalism • Ability to multitask • Must reside in the United States • Must be authorized to work in the U.S.

🏖️ Benefits

• Paid Time Off (PTO): 3 weeks accruing from the first day • Ten paid holidays throughout 2025 • Five paid sick days • One personal day • Subsidized Medical, Dental, and Vision plans • Life Insurance and Accidental Death & Dismemberment (AD&D), fully employer-paid • Short-Term and Long-Term Disability insurance • Long-Term Disability coverage fully employer-paid • 401(k) plan with a 100% match on up to 4% of contributions through a Safe Harbor plan • Unlimited access to Udemy online courses • Remote work arrangement