Director of Product Management – Technical

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $150k - $185k / year

⏰ Full Time

🔴 Lead

✅ Product Manager

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MelodyArc

WebsiteLinkedInAll Job Openings

11 - 50 employees

🤖 Artificial Intelligence

☁️ SaaS

🤝 B2B

💰 $7.1M Venture Round on 2022-12

Artificial Intelligence • SaaS • B2B

MelodyArc is an all-in-one customer operations platform powered by AI. It enables seamless collaboration between AI and human agents, integrating into existing tech stacks to apply brand policies and resolve customer issues efficiently. MelodyArc combines the strengths of technology and human interaction, offering a cost-effective solution that promises higher resolution rates compared to using automation alone. The platform comes with built-in generative AI to facilitate smooth interactions, minimizing handle times, and ensuring personalized customer experiences by managing complex situations with timely handoffs to human agents. Trusted by leading brands, it streamlines the customer service process by continuously updating enterprise knowledge and executing best practices automatically.

📋 Description

• Own the product roadmap and strategy • Translate enterprise customer needs and market signals into a clear, sequenced plan aligned to company objectives • Partner hands-on with engineering and the field team to unblock execution and deliver technical work • Rapidly prototype new features using mockups, specifications, and working proofs of concept • Write PRDs, define success metrics and KPIs, and prioritize by business value and technical feasibility • Balance platform investment against forward-deployed, customer-specific delivery • Partner with engineering, design, data, Sales, and customers • Facilitate communication between technical teams and non-technical stakeholders • Present plans, progress, and outcomes to executive leadership • Build and grow the product function and mentor product managers

🎯 Requirements

• 6–8+ years in product management • 5+ years in technical product roles • Experience owning a product area or leading a product function • Demonstrated track record shipping enterprise software end-to-end, from concept through production launch • Strong technical fluency, including reading data and SQL • Experience prototyping with low-code tools or light scripting • Proven “many hats” operator mindset • Strong understanding of software development processes • Ability to make sound technical trade-offs • Excellent written and verbal communication • Executive presence to drive decisions with senior stakeholders • Experience translating customer and field signals into product requirements and a prioritized plan

🏖️ Benefits

• Equity • Medical coverage • Dental coverage • Vision coverage • 401(k) with company match • Flexible paid time off • Paid parental leave