Principal Product Manager, Pet Care – AI

Job not on LinkedIn

🔥 0 minutes ago

🌐 United States, Canada – Remote

🇺🇸 United States – Remote 🇨🇦 Canada – Remote

💵 $200k - $254k / year

⏰ Full Time

🔴 Lead

✅ Product Manager

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MoeGo

WebsiteLinkedInAll Job Openings

51 - 200 employees

🤝 B2B

☁️ SaaS

💰 $6.5M Seed Round on 2022-04

B2B • SaaS

MoeGo is a next-generation pet care platform designed for grooming, boarding, daycare, and multi-service facilities. It provides a scalable and user-friendly solution that streamlines scheduling, enhances customer relationships, and supports business growth. MoeGo empowers pet care businesses with an all-in-one platform, offering services such as mobile grooming, boarding, retail, and more. The company aims to make pet care operations more efficient and joyful by leveraging technology, enabling both pet professionals and pet parents to focus on their core activities. MoeGo offers various plans to cater to businesses of all sizes, from solo operators to large franchises, emphasizing improved communication, scheduling, and customer management.

📋 Description

• Lead MoeGo’s customer-facing product portfolio across AI Growth Operator, Boarding & Daycare, Grooming & Mobile Grooming, and Fintech • Understand multi-location pet care operations from demand generation and booking through staffing, capacity, service delivery, payments, retention, and HQ governance • Own product outcomes across adoption, customer satisfaction, revenue, retention, margin, reliability, and long-term product advantage • Lead the AI Growth Operator PM in building AI agents that generate demand, convert inquiries, increase ticket size, and drive retention and reactivation • Build AI around real operating workflows and measurable outcomes • Personally address high-stakes AI workflows where trust, customer experience, or revenue is at risk • Lead and coach PMs across AI, Boarding & Daycare, Grooming, and Fintech • Establish priorities, decision frameworks, quality standards, and accountability across the portfolio • Translate goals and strategy into execution through a plan–execute–learn–improve cycle • Step into customer discovery, product definition, execution, or cross-functional problem-solving when initiatives lack clarity or momentum • Remove blockers, make difficult tradeoffs, and drive adoption and results

🎯 Requirements

• Proven experience taking difficult products from ambiguous problems through launch, adoption, and measurable business results • Track record owning multiple complex B2B or vertical SaaS products and leading strong PMs while remaining close to customers and execution • Strong systematic thinking and first-principles thinking • Deep understanding of multi-location brick-and-mortar operations • Experience in pet care, hospitality, beauty and wellness, healthcare, restaurant, retail, or field services • Meaningful experience shipping AI products into real workflows, with demonstrated adoption, trust, and commercial outcomes • Strong commercial judgment across customer value, monetization, revenue, margin, operational burden, and market opportunity • Ability to move from portfolio-level decisions into customer calls, workflow diagrams, PRDs, product critiques, metric investigations, or launch issues • Experience working directly with a founder • High agency, urgency, product judgment, intellectual honesty, low ego, and accountability for outcomes • Legally authorized to work in the country where the position is located

🏖️ Benefits

• Competitive compensation package including base salary, performance bonus, and benefits • Flexible benefit plans for employees and their family members at no cost to employees • 401(k) matching