
201 - 500 employees
Founded 2001
🏗️ Construction
⚖️ Legal
🛡️ Insurance
Construction • Legal • Insurance
Member First Mortgage LLC (NMLS ID# 149532) is a licensed mortgage lender and servicer based in Grand Rapids, Michigan. The company provides residential mortgage products and services including purchase loans, refinances, construction-to-permanent financing, adjustable-rate and fixed-rate mortgages, and government-backed programs such as FHA, VA, USDA/RD, as well as conventional and jumbo loans through Fannie Mae and Freddie Mac. Member First Mortgage serves retail borrowers and partners with credit unions, emphasizing competitive rates, accelerated turn-times, and personalized customer service.
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201 - 500 employees
Founded 2001
🏗️ Construction
⚖️ Legal
🛡️ Insurance
Construction • Legal • Insurance
Member First Mortgage LLC (NMLS ID# 149532) is a licensed mortgage lender and servicer based in Grand Rapids, Michigan. The company provides residential mortgage products and services including purchase loans, refinances, construction-to-permanent financing, adjustable-rate and fixed-rate mortgages, and government-backed programs such as FHA, VA, USDA/RD, as well as conventional and jumbo loans through Fannie Mae and Freddie Mac. Member First Mortgage serves retail borrowers and partners with credit unions, emphasizing competitive rates, accelerated turn-times, and personalized customer service.
• Support Default operations by maintaining accurate reconciliations, financial records, and reports • Conduct first-level conflict resolution, build relationships, and solicit cooperation • Manage deceased borrower processes, including verifying legal documentation, updating system records, coordinating with Compliance, and preventing unauthorized disclosures • Oversee successor-in-interest transitions and maintain audit-ready documentation • Prepare files and documentation for mortgage claim submissions and audits • Follow up on mortgage insurance claims, information requests, and post-foreclosure results • Prepare loss mitigation claims for filing through FHA Connection • Submit supporting documents to Government-Sponsored Enterprises for claims • Manage and submit monthly Electronic Default Reporting data to entities such as USDA and Fannie Mae • Maintain accurate default status updates and historical submission records • Review and process requests regarding state assistance programs • Ensure government agencies receive timely responses • Provide backup support for other loss mitigation areas • Perform other duties as assigned
• One year to three years of similar or related experience • A high school education or GED • Quick learner and detailed knowledge of departmental policies, practices and procedures • Strong numeric aptitude, problem solving and analytical skills • Detail oriented and organized • Ability to meet goals and deadlines in a fast-paced environment • Strong time management skills and ability to handle multiple projects simultaneously • Strong level of computer skills and ability to function in a Windows environment utilizing Outlook, Word, and Excel • Professionalism and ability to maintain confidentiality • Solid decision-making skills
• Generous and competitive healthcare packages • Employer paid short-term and long-term disability • Employer paid Life Insurance • 100% Employer paid Vision • 401K Plan with match • 20 days PTO - no waiting periods! • Fun and collaborative team environment • Flexible work-from-home arrangement
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