Patient Business Services Coordinator

🔥 0 minutes ago

🤠 Texas – Remote

🤠 Texas – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

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👻 Ghost score 10%

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Memorial Hermann Health System

WebsiteLinkedInAll Job Openings

10,000+ employees

⚕️ Healthcare Insurance

🏥 Healthcare

🧘 Wellness

💰 $5M Grant on 2022-08

Healthcare Insurance • Healthcare • Wellness

Memorial Hermann Health System is a comprehensive healthcare organization that provides a wide range of medical services, including cancer care, cardiovascular services, emergency and trauma care, women’s health, and surgical services. With the largest network of emergency centers in Greater Houston, it focuses on delivering advanced healthcare and wellness programs tailored to individual needs. Memorial Hermann is committed to advancing health equity and enhancing community health through its various medical facilities and services.

📋 Description

• Assist management in overseeing departmental operations • Mentor employees as a quality improvement coordinator • Ensure accurate completion of registration • Monitor and correct reports and maintain data integrity, accuracy, and process continuity • Handle escalated issues • Schedule staff and support staff training and education • Complete quality reviews and monitor process improvement opportunities • Calculate error percentages, track results, and report to management • Gather, prepare, and analyze operations reports • Correct billing errors and maintain staff schedules for optimal coverage • Interact with staff at all levels to resolve issues • Monitor assigned reports for data integrity • Research and correct accounts • Protect facility financial integrity by ensuring accuracy of departmental functions • Prepare and present department staff meetings, education, and in-services • Monitor, review, and resolve patient account issues • Perform account analysis and trending • Communicate with Patient Access customers, physicians, care management, ancillary departments, nursing units, and physicians’ office staff • Support HR processes, including coaching, mentoring, performance issue resolution, verbal and written warnings, interviews, and hiring recommendations • Ensure safe care and adherence to Memorial Hermann policies, procedures, standards, budget, productivity, and service-quality requirements • Support department goals and serve as a preceptor, mentor, and resource to less experienced staff • Model Memorial Hermann’s safe, caring, personalized, and efficient service standards • Perform other duties as assigned

🎯 Requirements

• High School diploma or GED • Advanced experience working in Patient Access, registration, and front desk operations • Team lead or coordinator-level experience ideal • Epic experience required • Must be available to travel to various Memorial Hermann Medical Group (MHMG) clinics across the system • Must be open to working late days when onsite, if applicable • Three (3) years of experience in a hospital or medical business office setting preferred • Ability to multi-task • Proficient typing/keyboarding skills • Supervisory and/or leadership experience preferred

🏖️ Benefits

• Professional growth and development through mandatory/continuing education and skills competency • Mentoring and preceptor opportunities • Full-time employment