Patient Services Retention Coordinator

🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

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👻 Ghost score 10%

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United Digestive

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2018

💼 Consulting

⚖️ Legal

📦 Logistics

Consulting • Legal • Logistics

United Digestive is a healthcare provider network specializing in comprehensive digestive and gastrointestinal (GI) care. Its partner practices deliver outpatient procedures (colonoscopy, hemorrhoid banding), diagnostic services (abdominal ultrasound, upper GI testing), nutrition counseling, and treatment for chronic GI conditions such as Crohn’s disease, ulcerative colitis, IBS, GERD, and other digestive disorders. United Digestive focuses on convenient, cost-effective, patient-centered care across multiple locations and provides resources like GI health information, patient portals, scheduling, and procedure preparation.

📋 Description

• Support procedure scheduling initiatives and advanced clinical tasks focused on patient care • Educate patients on the importance and benefits of maintaining scheduled procedures and follow-up appointments • Provide alternative payment and scheduling solutions to facilitate patient retention • Schedule, reschedule, and manage cancellations and no-shows for patient visits, endoscopy procedures, and related services • Contact patients with canceled procedure appointments to recover cancellations and reschedule them promptly • Coordinate with Financial Counseling on alternate payment options • Coordinate with field operations on alternate scheduling options • Reduce procedure cancellation volumes according to company metrics • Answer calls, emails, voicemails, and patient portal inquiries while providing exceptional customer service • Maintain and update physician schedules and endoscopy block time • Schedule procedures within United Digestive endoscopy suites and coordinate hospital-based procedures when necessary • Schedule ancillary, laboratory, and radiology services; communicate results as appropriate with provider approval • Collect, verify, and document accurate patient information • Process prescription refill requests and communicate pharmacy details to providers for approval • Counsel and educate patients and family members regarding appointments, treatments, procedures, and preparation instructions • Respond to appointment and information requests from patients, referring providers, and internal staff • Complete information requests supporting billing accuracy and timely patient-account payment • Maintain knowledge of drug uses and dosage requirements relevant to patient-care coordination • Remain available in the call queue and meet departmental quality, productivity, and performance standards • Cross-train and perform additional Patient Service Coordinator functions, including phone triage, pre-certification, referrals, document management, and medical-records support • Maintain HIPAA compliance and strict confidentiality • Participate in staff meetings, marketing activities, customer service training, and professional development • Perform additional duties and special projects as assigned

🎯 Requirements

• High School Diploma or GED required • Must be computer literate • Demonstrated ability to operate healthcare information systems • Demonstrated ability to operate multiple Microsoft Office applications • Ability to work independently and manage multiple priorities in a fast-paced environment • Travel as needed for business requirements • Minimum of 2–3 years of relevant experience, including call center, eCW, specialty clinic, and/or gastroenterology experience preferred • Knowledge of clinical workflows, scheduling, and patient care coordination preferred • Certified or Registered Medical Assistant preferred • Bilingual skills strongly preferred • Must pass a pre-employment drug screening

🏖️ Benefits

• Full-time employment • Fully remote work arrangement • Ongoing professional development • Customer service training • Staff meetings and marketing activities