Patient Access Coordinator

Job not on LinkedIn

🔥 0 minutes ago

⚔️ Virginia – Remote

⚔️ Virginia – Remote

💵 $16 - $24 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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OrthoVirginia

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏥 Healthcare

🧘 Wellness

⚽ Sports

Healthcare • Wellness • Sports

OrthoVirginia is a multi-location orthopedic practice in Virginia that provides comprehensive musculoskeletal care, including orthopedic surgery, outpatient joint replacement, sports medicine, physical therapy, urgent care for orthopedic injuries, imaging, and telemedicine. With more than 160 physicians across 38 locations, OrthoVirginia offers integrated services such as on-site therapy, outpatient surgery centers, orthopedic urgent care, patient portals (MyChart), and community sports medicine partnerships to support recovery and active lifestyles.

📋 Description

• Manage telephone calls and patient inquiries via mail or fax • Return patient phone concierge, Website, MyChart and CIH appointment requests in a timely manner • Answer phones appropriately and professionally, providing excellent customer service • Clarify caller information and determine the best course of action to meet customer needs • Communicate with physicians, patients, and other professionals and return phone calls promptly • Schedule patient appointments according to internal guidelines and physician scheduling protocols • Collect and accurately enter patient demographics in the system • Verify patient insurance information and participation with OrthoVirginia's insurance plans • Verify information needed to prepare for office visits • Direct medical inquiry calls to the appropriate resource • Send appointment reminder cards and patient packets when requested • Assist with Epic Work Queues as assigned • Perform other duties as assigned

🎯 Requirements

• Ability to maintain excellent customer service relationships with referral sources, patients, physicians and peers • Demonstrated ability to make sound judgements • Dependable and able to arrive at work on time • Willing to adhere to company expectations and policies regarding professional work environment and customer support • Demonstrates professional integrity by being honest, reliable and respectful • Proven team player and willingness to work in a fast-paced team environment • Excellent listening and communication skills in order to fully support patients • Takes pride in their work and has a positive outlook • Participation in e-Verify