Product Support Analyst

🔥 5 minutes ago

🤠 Texas – Remote

🤠 Texas – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

📞 Support Engineer

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This company has sponsored H1B visas in the past.

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Memorial Hermann Health System

WebsiteLinkedInAll Job Openings

10,000+ employees

⚕️ Healthcare Insurance

🏥 Healthcare

🧘 Wellness

💰 $5M Grant on 2022-08

Healthcare Insurance • Healthcare • Wellness

Memorial Hermann Health System is a comprehensive healthcare organization that provides a wide range of medical services, including cancer care, cardiovascular services, emergency and trauma care, women’s health, and surgical services. With the largest network of emergency centers in Greater Houston, it focuses on delivering advanced healthcare and wellness programs tailored to individual needs. Memorial Hermann is committed to advancing health equity and enhancing community health through its various medical facilities and services.

📋 Description

• Partner with the Product team to understand the product roadmap and execute against it • Enhance products by gathering consumer and internal-user feedback, understanding vendor roadmaps, and researching best practices • Analyze customer behavior and product data to identify insights and issues and improve conversion, engagement, and experience • Work with cross-functional teams to solve customer problems • Translate requirements into solutions and provide analytical support • Support application testing and configuration with project teams • Participate in workflow design and assess system impact on end users • Stay current with application functionality and enhancements • Map digital consumer journeys with the product team • Understand priorities and business and consumer needs, answer product questions, and move projects forward with moderate supervision • Manage stakeholder intake requests and lead partners through the intake process • Work with ISD, internal teams, and vendors to prioritize and deliver roadmaps • Manage configuration items for designated products • Prioritize defects with the Product Manager and drive them to resolution • Identify issues and roadmap impacts and communicate options and recommendations • Provide product support to internal and external customers • Participate in internal events to test, maintain, and support the product • Maintain detailed technical knowledge of assigned applications and products • Assist customers in optimizing their use of assigned products • Participate in rotating after-hours product support • Train and support customers on newly implemented workflows • Perform other duties as assigned • Demonstrate commitment to compassionate, personalized, safe, and efficient experiences for patients and colleagues

🎯 Requirements

• Associate degree in Business, Healthcare Administration, Information Technology, or related field, or two (2) years of experience in lieu of a degree • Two (2) years of experience in large, corporate systems development and implementation activities in a wide variety of Management Information Systems (MIS) • Experience in system analysis, design, building, testing and implementation in a healthcare setting preferred • Basic working knowledge of digital products, application support, development processes and methodologies • Experience conducting product analysis to identify opportunities related to consumer or product experience enhancements and using data to build business cases • Demonstrated record of bringing tasks and projects to successful conclusion • Effective oral and written communication skills • Licenses/certifications: None

🏖️ Benefits

• No benefits, perks, or compensation extras are specified in the posting

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