IT Customer Support Analyst I

Job not on LinkedIn

🔥 0 minutes ago

🏄 California – Remote

🏄 California – Remote

💵 $51.6k - $92.4k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

📞 Support Engineer

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Mercury Insurance

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1962

💸 Finance

👥 B2C

Insurance • Finance • B2C

Mercury Insurance is a leading provider of insurance products, focusing on protecting individuals and their assets with a commitment to privacy and customer service. The company operates through independent agents and offers a range of insurance services including auto, home, and other personal insurance products. Mercury Insurance prioritizes the security of personal information and compliance with privacy laws, ensuring that customer data is handled with care and only shared when necessary for account servicing or as legally required.

📋 Description

• Provides customer focused helpdesk support performing remote troubleshooting through diagnostic techniques and pertinent troubleshooting which may include recreating user problems. • Process account password reset, unlocks and extension following company PCI standards • Prioritize customer satisfaction in every interaction, directing unresolved issues to the next level for prompt resolution • Ensures all customer interactions are documented in a CRM tool • Follow up with customers to ensure satisfactory service • Ensures all department and company policies, procedures security, and PCI measures are strictly followed during all customer interactions and in daily operations • Regular attendance at work on a full-time schedule of at least 8 hours and 40 hours per week

🎯 Requirements

• Minimum: Associate degree in computer science, Information Systems, Engineering, or related field, or equivalent combination of education and work experience. • Minimum: 2 years of customer service experience preferably in Call Center or Helpdesk. • Type minimum of 35 WPM. • Strong customer service background. • Experience working as an IT help desk technician or in a similar customer support role. • Experience working with Service Now or similar CRM tool. • Highly self-motivated and directed. • Good problem-solving and analytical skills. • Ability to effectively prioritize and execute tasks in a high-pressure environment. • Patient, friendly demeanor with a great aptitude for listening. • Strong verbal and written communication skills. • Commitment to providing exceptional customer service. • Team-oriented mindset with an openness to constructive feedback.

🏖️ Benefits

• Competitive compensation • Flexibility to work from anywhere in the United States for most positions • Paid time off (vacation time, sick time, 9 paid Company holidays, volunteer hours) • Incentive bonus programs (potential for holiday bonus, referral bonus, and performance-based bonus) • Medical, dental, vision, life, and pet insurance • 401 (k) retirement savings plan with company match • Engaging work environment • Promotional opportunities • Education assistance • Professional and personal development opportunities • Company recognition program • Health and wellbeing resources, including free mental wellbeing therapy/coaching sessions, child and eldercare resources, and more