Senior CMDB Discovery Engineer

🕒 August 1

🏈 Alabama, Alaska, +44 more states – Remote

🏈 Alabama – Remote 🐻 Alaska – Remote 🌵 Arizona – Remote 🏄 California – Remote ⛰️ Colorado – Remote 🦌 Connecticut – Remote 🐊 Florida – Remote 🌺 Hawaii – Remote 🥔 Idaho – Remote 🌽 Illinois – Remote 🌾 Iowa – Remote 🌪️ Kansas – Remote 🐎 Kentucky – Remote ⚜️ Louisiana – Remote 🦞 Maine – Remote 🦬 Montana – Remote 🌾 Nebraska – Remote 🎰 Nevada – Remote 🗻 New Hampshire – Remote 🏖️ New Jersey – Remote 🌶️ New Mexico – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🌾 North Dakota – Remote 🏈 Ohio – Remote 🌪️ Oklahoma – Remote 🌲 Oregon – Remote 🦀 Maryland – Remote 🍂 Massachusetts – Remote 🚗 Michigan – Remote ❄️ Minnesota – Remote 🎸 Mississippi – Remote 🏰 Missouri – Remote 🔔 Pennsylvania – Remote ⚓ Rhode Island – Remote 🌴 South Carolina – Remote 🗿 South Dakota – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⛷️ Utah – Remote 🍁 Vermont – Remote ⚔️ Virginia – Remote ☕ Washington – Remote ⛰️ West Virginia – Remote 🧀 Wisconsin – Remote 🦬 Wyoming – Remote

💵 $94.5k - $179k / year

⏰ Full Time

🟠 Senior

📚 Research Engineer

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 4%

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Mercury Insurance

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1962

🚘 Automotive

💼 Consulting

📦 Logistics

Automotive • Consulting • Logistics

Mercury Insurance is a leading provider of insurance products, focusing on protecting individuals and their assets with a commitment to privacy and customer service. The company operates through independent agents and offers a range of insurance services including auto, home, and other personal insurance products. Mercury Insurance prioritizes the security of personal information and compliance with privacy laws, ensuring that customer data is handled with care and only shared when necessary for account servicing or as legally required.

📋 Description

• Own and lead the CMDB data model strategy, including CI classes, relationships, and hierarchical service models (e.g., CSDM) • Establish and maintain standards for CI class usage, naming conventions, attributes, and relationship patterns across on-premises and cloud environments • Translate business and technical requirements into CMDB design artifacts, including models, diagrams, and documentation • Administer and maintain the enterprise CMDB platform (e.g., ServiceNow), including CI lifecycle standards (create, update, retire) and core configuration • Serve as the CMDB discovery subject matter expert • Own CMDB Discovery operations, providing oversight of discovery job health • Define and implement integration patterns (APIs, imports, event-based updates) between the CMDB and external systems • Create and maintain Service Mapping to accurately reflect business services and their dependencies on underlying CIs and infrastructure • Partner with DevOps teams to incorporate CI/CD and application visibility into the CMDB where appropriate • Recommend and implement automation opportunities that improve CMDB data currency, coverage, and operational efficiency • Ensure CI data accuracy and integrity by validating discovered data, eliminating duplicates, resolving discrepancies, and maintaining consistency across sources • Conduct regular data quality audits and remediation efforts • Build and maintain dashboards and reports to monitor CMDB health, coverage, and quality trends • Establish and enforce CMDB governance policies, standards, CI ownership and stewardship models, and CI lifecycle management processes • Support internal controls, audit, and regulatory/compliance requirements (e.g., SOX, PCI) related to CMDB data, discovery, and service mapping • Align CMDB processes and data with Incident, Problem, Change, Request, and Event Management workflows • Provide SME guidance on using CMDB data in service maps, impact analysis, risk assessments, change planning, and CAB discussions

🎯 Requirements

• Minimum: Bachelor’s degree in Computer Science, Information Systems, or related field (or equivalent experience) • Preferred: ServiceNow Certified Implementation Specialist – Discovery or CMDB • ServiceNow Certified System Administrator (CSA) certification • 7+ years of experience with IT discovery tools and CMDB platforms • 7+ years of experience with ServiceNow Discovery, ITSM, CMDB platform • 7+ years of experience with Service Mapping, Scripting & Automation using JavaScript (for ServiceNow scripting) and PowerShell, Python, or Shell scripting (for custom probes/sensors or integrations) • Strong understanding of networking protocols (e.g., SNMP, WMI, SSH, HTTP/S) • Familiarity with cloud platforms (AWS, Azure, GCP) and virtualization technologies (VMware, Hyper-V) • Scripting experience (e.g., PowerShell, Python, Bash) for automation and troubleshooting • Strong design and engineering experience with ServiceNow CMDB, Discovery and Service Mapping implementation and optimization • Strong understanding of network topologies, firewalls, and subnets • Application Integration REST/SOAP APIs and MID Server configuration and troubleshooting • Ability to create and modify Discovery probes, patterns, and sensors • Knowledge of Windows and Linux/Unix Servers, Network Appliances, Enterprise Applications, Databases, Web Servers, and Cloud platforms • Familiarity with various data sources for CMDB CI Ingestion (e.g., SCCM, Tanium, Intune, Discovery, Event Management, etc.), configuration and troubleshooting • Familiarity with Identification & Reconciliation (IRE) rules • Familiarity creating custom CI Classifications • Excellent communication skills, ability to work collaboratively with stakeholders at all levels • Strong analytical and problem-solving skills to troubleshoot complex data issues.

🏖️ Benefits

• Competitive compensation • Flexibility to work from anywhere in the United States for most positions • Paid time off (vacation time, sick time, 9 paid Company holidays, volunteer hours) • Incentive bonus programs (potential for holiday bonus, referral bonus, and performance-based bonus) • Medical, dental, vision, life, and pet insurance • 401 (k) retirement savings plan with company match • Engaging work environment • Promotional opportunities • Education assistance • Professional and personal development opportunities • Company recognition program • Health and wellbeing resources, including free mental wellbeing therapy/coaching sessions, child and eldercare resources, and more