Registered Nurse – Transfer Center Specialist

🔥 2 minutes ago

🏈 Ohio – Remote

🏈 Ohio – Remote

💵 $32 - $51 / hour

⏰ Full Time

🟢 Junior

👻 Ghost score 0%

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Mercy Health

WebsiteLinkedInAll Job Openings

10,000+ employees

🏥 Healthcare

🤝 Non-profit

Healthcare • Non-profit

Mercy Health is a mission-driven healthcare organization that provides direct patient care, community health services and a range of support and administrative roles. The organization emphasizes the human side of health care, compassionate, values-based service tied to a ministry mission, workforce development for bedside and support staff, flexible benefits and community outreach. Mercy Health positions itself as both an employer and community health provider focused on dignity, unity and social service.

📋 Description

• Coordinate patient transfer logistics, patient acceptance, and bed placement using client-identified workflows • Identify appropriate level of care, accepting provider, consultation, and access from referral sources • Work with clinicians to communicate accurate clinical presentations, ensure timely access and appropriate bed assignments, and document patient information • Use critical thinking and clinical decision-making to develop appropriate destination plans of care • Liaise among patients, physicians, hospital staff, outside agencies, and client facilities • Monitor individual and team compliance and performance • Support process changes and regulatory and quality initiatives • Identify, trend, and report barriers to patient access and throughput • Report safety, compliance, and operational risks through the defined chain of command • Make recommendations based on clinical information, patient or physician preferences, and facility capability and capacity • Participate in process improvement, professional development, peer review, shared leadership, and peer development and evaluation • Assist with quality data collection • Perform other tasks and analysis as requested or directed • Work assigned shifts on a six-week rotation, including every other weekend, on-call coverage, and rotating holidays • Complete three weeks of orientation from 8:00 a.m. to 4:30 p.m. ET and align with a preceptor during the fourth week

🎯 Requirements

• Active Registered Nurse (RN) license required • Active multistate/compact registered nurse (RN) licensure required if applicable based on state of residence • Associate Degree of Nursing or diploma (ADN) required • 1 year of acute care experience required • Must maintain active RN licensure within the states transfer center services are provided • Designated workspace with a locked door, per HIPAA regulations • Secondary work location meeting HIPAA regulations recommended for power outages • Minimum internet speed of 100 Mbps download and 20 Mbps upload at primary and secondary work locations • Proficiency in EHR data entry, telephony systems, and office systems • Knowledge of EMTALA, Ethics and Compliance, quality initiatives, and HIPAA • Microsoft Office Tools (Outlook, MS Teams, Excel, Word, etc.) • Ability to review and interpret patient transfer case information • Ability to escalate/inform regarding patient status changes • Ability to record tasks and conversations regarding patient transfer • Critical thinking • Excellent oral and written communication skills • BSN preferred • 3+ years of acute care experience preferred • Healthcare contact center experience preferred • Epic electronic health record training preferred • Genesys contact center training preferred

🏖️ Benefits

• Competitive pay • Incentives • Referral bonuses • 403(b) with employer contributions (when eligible) • Medical, dental, vision, and prescription coverage • HSA/FSA options • Life insurance • Mental health resources and discounts • Paid time off • Parental and FMLA leave • Short- and long-term disability • Backup care for children and elders • Tuition assistance • Professional development and continuing education support • Remote work at home • Schedule options across days, evenings, and nights • On-call component and rotating holiday schedule

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