Registered Nurse – Transfer Center Specialist

🔥 3 minutes ago

🏈 Ohio – Remote

🏈 Ohio – Remote

⏰ Full Time

🟢 Junior

👻 Ghost score 10%

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Mercy Health

WebsiteLinkedInAll Job Openings

10,000+ employees

🏥 Healthcare

🤝 Non-profit

Healthcare • Non-profit

Mercy Health is a mission-driven healthcare organization that provides direct patient care, community health services and a range of support and administrative roles. The organization emphasizes the human side of health care, compassionate, values-based service tied to a ministry mission, workforce development for bedside and support staff, flexible benefits and community outreach. Mercy Health positions itself as both an employer and community health provider focused on dignity, unity and social service.

📋 Description

• Coordinate patient transfer logistics using client-defined workflows to support patient acceptance and bed placement • Identify appropriate level of care, accepting provider, consultation, and access from hospitals, clinics, extended care facilities, and physician offices • Ensure accurate clinical presentation, timely access, appropriate bed assignment, and accurate patient information documentation • Collaborate with clinicians, physicians, hospital staff, medical staff, leadership teams, and outside agencies • Use critical thinking and clinical decision-making to develop appropriate destination plans of care • Act as a liaison between patients, physicians, hospital staff, client facilities, and outside agencies • Monitor individual and team compliance and performance • Support process changes and regulatory and quality initiatives • Identify, trend, and report barriers to patient access and throughput • Report safety, compliance, and operational risks through the defined chain of command • Participate in process improvement, professional development, peer development, peer review, shared leadership, and quality data collection • Maintain active RN licensure within the states where transfer center services are provided • Perform other tasks and analysis as requested or directed • Work assigned shifts on a six-week rotation, including every-other-weekend, on-call, and rotating holiday requirements • Complete three weeks of orientation from 8:00 a.m. to 4:30 p.m. ET and align with a preceptor during the fourth week

🎯 Requirements

• Active Registered Nurse (RN) – Required • Active multistate/compact registered nurse (RN) licensure – Required if applicable based on state of residence • Associate Degree of Nursing or diploma (ADN) – Required • 1 year of acute care experience – Required • Must have a designated workspace with a locked door, per HIPAA regulations • Secondary work location meeting HIPAA regulations is encouraged • Minimum internet speed of 100 Mbps download and 20 Mbps upload at primary and secondary work locations • Proficient in EHR data entry, telephony systems, and office systems • Knowledge of EMTALA, Ethics and Compliance, quality initiatives, and HIPAA • Microsoft Office tools, including Outlook, MS Teams, Excel, and Word • Ability to review and interpret patient transfer case information • Ability to escalate and inform regarding patient status changes • Ability to record tasks and conversations regarding patient transfer • Critical thinking, active listening, attention to detail, and multitasking • Excellent oral and written communication skills • Bachelor’s degree of nursing (BSN) – Preferred • 3+ years of acute care experience – Preferred • Healthcare contact center experience – Preferred • Epic electronic health record experience – Preferred • Genesys contact center experience – Preferred

🏖️ Benefits

• Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible) • Medical, dental, vision, prescription coverage, HSA/FSA options, life insurance, mental health resources and discounts • Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders • Tuition assistance, professional development and continuing education support • Work-from-home arrangement • Flexible shift availability across days, evenings, and nights