
10,000+ employees
Founded 1886
🏥 Healthcare
🤝 Non-profit
🧘 Wellness
💰 Grant on 2025-05
Healthcare • Non-profit • Wellness
Mercy is a large, community-focused nonprofit health system that operates hospitals, clinics, urgent and convenient care centers, and telehealth services. It offers patient-facing services including appointment scheduling, billing and payment options, provider directories, patient portals, multilingual support, community health education, and care coordination, with a mission-driven focus on improving health and wellness across the communities it serves.
🕒 August 28
🇺🇸 United States – Remote
⏰ Full Time
🟡 Mid-level
🟠 Senior
💰 Account Manager
🦅 H1B Visa Sponsor
👻 Ghost score 33%
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10,000+ employees
Founded 1886
🏥 Healthcare
🤝 Non-profit
🧘 Wellness
💰 Grant on 2025-05
Healthcare • Non-profit • Wellness
Mercy is a large, community-focused nonprofit health system that operates hospitals, clinics, urgent and convenient care centers, and telehealth services. It offers patient-facing services including appointment scheduling, billing and payment options, provider directories, patient portals, multilingual support, community health education, and care coordination, with a mission-driven focus on improving health and wellness across the communities it serves.
• Serve as the primary liaison between Healthcare Technology Management, service providers, and customers • Capture agreed-upon business objectives and communicate processes and implications to technical and non-technical contributors • Facilitate gathering and establishing high-level business requirements for clinical devices • Lead quarterly business reviews for applicable service providers • Direct day-to-day service escalations from third-party service providers • Lead the HTM team on acquisitions for Mercy and coordinate internal Mercy stakeholders • Review monthly billing reports and dispute charges according to contractual obligations • Facilitate discussions regarding priorities, hardware/software selection, and vendor selection • Assist with annual and five-year capital equipment budgets • Identify and document business strategies, objectives, and drivers related to medical equipment • Lead cost savings initiatives for service contracts and equipment purchases • Interface with functional and business areas to provide seamless customer interactions • Coordinate hardware design, equipment requisition, logistics, and installation for moves, new construction, and acquisitions • Coordinate stakeholders to maintain consistent equipment service strategies and facilitate contract changes or new contracts • Review monthly/quarterly environment of care reports for regulatory compliance and resolve issues
• Bachelor's degree in related field, specialized training, or equivalent work experience • 5 years of relevant technical or business work experience • Experience overseeing project teams and/or work processes • Preference for candidates with biomed and information technology experience
• Medical coverage • Dental coverage • Vision coverage • Paid time off • Tuition support • Matched retirement plans for team members working 32+ hours per pay period • Caring, collaborative team environment • Opportunities for growth • Innovation, technology, and compassion-focused workplace
Apply Now🕒 August 28
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