Client Services Representative

🔥 12 hours ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📁 Client Services

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Mercy

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1886

🏥 Healthcare

🤝 Non-profit

🧘 Wellness

💰 Grant on 2025-05

Healthcare • Non-profit • Wellness

Mercy is a large, community-focused nonprofit health system that operates hospitals, clinics, urgent and convenient care centers, and telehealth services. It offers patient-facing services including appointment scheduling, billing and payment options, provider directories, patient portals, multilingual support, community health education, and care coordination, with a mission-driven focus on improving health and wellness across the communities it serves.

📋 Description

• Answer 90% of incoming calls from providers, members, facilities, and primary care offices regarding eligibility, benefits, claims, and authorization of services • Serve as a frontline contact for Managed Behavioral Health and Employee Assistance Program (EAP) members and providers • Explain organizational policies, procedures, and programs • Solve problems and represent the organization positively to callers • Complete initial intake documentation in the appropriate electronic health records • Provide consistently outstanding service to internal and external customers

🎯 Requirements

• High School diploma or GED required • Experience in customer service and/or health care environment • Excellent verbal and written communications skills • Organizational skills • Ability to handle multiple tasks • Professionalism in handling calls under stress • Proficiency in typing and computer programs • BA in psychology, social services, or health administration preferred

🏖️ Benefits

• Medical coverage • Dental coverage • Vision coverage • Paid time off • Tuition support • Matched retirement plans for team members working 32+ hours per pay period • Caring, collaborative team environment • Opportunities for growth