Client Services Analyst

Job not on LinkedIn

🔥 12 hours ago

🏄 California – Remote

🏄 California – Remote

💵 $65k - $74k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

📁 Client Services

🚫👨‍🎓 No degree required

👻 Ghost score 0%

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Catalight

WebsiteLinkedInAll Job Openings

501 - 1000 employees

🏥 Healthcare

📚 Education

🤝 B2B

Healthcare • Education • B2B

Catalight is a human-centered social enterprise that provides person-centered care, research, education, and technology-enabled solutions for individuals with intellectual and developmental disabilities and autism. Catalight operates a large care network (about 15,000 practitioners) delivering millions of annual service hours and leverages more than a decade of real-world clinical data to design treatment options, advanced care solutions for payers, and provider support. The organization also runs Catalight Academy (training and accredited courses), a postdoctoral training program, a foundation focused on addressing inequities, and advocacy efforts to improve access and outcomes for families and the healthcare system.

📋 Description

• Develop care teams and schedules for designated clients • Analyze practitioner availability and build client teams based on client availability • Present schedules independently to caregivers and manage assigned client schedules • Handle complex escalations with caregivers and clinicians by identifying alternative solutions • Manage assigned client groups and ensure schedule offers meet service-type, authorized-hours, and timeframe requirements • Form new treatment groups using matching criteria and regroup recommendations • Maintain ongoing group treatment and move clients to existing placements when needed • Present full recurring schedule offers within 10 business days of assessment approval or direct-to-treatment acceptance • Collaborate with provider clinical and administrative teams to meet required client direct-care hours • Ensure appointment offers every 10 business days for compliance with California timely-access regulations • Provide coverage and support for other Analysts and Client Services roles • Receive inbound and place outbound calls; respond to emails and correspondence in the custom application • Maintain accurate documentation in client healthcare records • Analyze reports supporting client-hours and staff-hours management • Design schedules that optimize clinical management time for client-facing appointments • Manage a high-volume work queue of requests from clients, caregivers, and clinical team members • Provide timely responses or resolutions aligned with shared-service commitments • Meet regularly with clinical management regarding client schedules • Perform other duties as assigned

🎯 Requirements

• 2+ years of experience in a scheduling/customer service role • Experience in a healthcare setting preferred • Bi-lingual in Cantonese or Spanish a plus • Must be able to communicate effectively within the work environment, read and write using the primary language within the workplace • Proficient in Microsoft Office (Outlook, Word, Excel, etc.), especially Excel and related computer software • Experience analyzing various scenarios to identify the most effective utilization of staff to meet client needs • Knowledge of scheduling systems and processes • Knowledge of service lines and direct treatment care hour ratios to meet Department of Managed Health Care (DMHC) obligations • Ability to multitask and manage day-to-day responsibilities without supervision • Excellent verbal and writing communication skills • Strong skill in managing conflicting priorities • Knowledge of historically excluded groups and I/DD communities • Experience working and communicating with families • Ability to work with an ethnically, linguistically, culturally, and economically diverse population • Ability to obtain and maintain criminal record clearance through the Department of Justice (DOJ) • Ability to obtain and maintain clearance through the Office of Inspector General • Must attend any required training