Client Service Representative, Inbound Phones

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $18 - $22 / hour

⏰ Full Time

🟢 Junior

📁 Client Services

🚫👨‍🎓 No degree required

👻 Ghost score 1%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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PMBC LLC

WebsiteLinkedInAll Job Openings

11 - 50 employees

🏥 Healthcare

💼 Consulting

☁️ SaaS

Healthcare • Consulting • SaaS

PMBC LLC is a company specializing in revenue cycle management and medical billing services. With a focus on enhancing the financial strength of healthcare practices through timely billing and account reimbursements, PMBC LLC offers comprehensive solutions including medical coding, practice management, credentialing, and AI-powered billing services. They aim to improve profitability for healthcare providers by streamlining billing processes and enhancing receivable management.

📋 Description

• Answer a high volume of inbound calls • Complete phone triage by answering basic questions about services, devices and appointments • Identify patient urgency and route requests to appropriate staff • Manage ACD group voicemail and deliver messages promptly • Complete outbound callbacks • Respond to patient records requests • Explain appointment expectations and provide basic education on company services • Guide patients through web-based software via calls or chats toward therapeutic outcomes • Provide appropriate price quotes according to company pricing policy • Explain copays and insurance coverage and take payments by phone • Review patient records and files for accuracy and policy compliance • Provide information and solutions regarding respiratory and other equipment • Take calls according to the required on-call schedule • Facilitate return of devices from non-contracted patients • Explain patient diagnosis and provide general information on services and products • Create orders as necessary • Explain financial information • Maintain orderly, confidential, current and HIPAA-compliant patient charts and information • Liaise between patients and healthcare team members • Assist with scheduling as needed

🎯 Requirements

• HS diploma or equivalent required • 6 months to 2 years’ experience in customer service, administration or reception required • Previous experience in a remote, busy call center within the DME or healthcare space is preferred • Ability to handle a large volume of calls and solve patient issues quickly and efficiently • Strong oral and written communication and problem-solving skills is required • Strong commitment to patient care, customer service, friendly, helpful and caring nature is required • Ability to de-escalate situations over the phone • Experience in Healthcare industry preferred • Bilingual/Spanish preferred • Must be able to work standard business hours in Pacific Standard Time Zone (California time) • Full-time employment • Must maintain patient charts and information confidential, current and HIPAA compliant • Must be able to take calls per the required On-Call schedule, including answering any message within 30 minutes

🏖️ Benefits

• Medical coverage • Dental coverage • Vision coverage • Access to 401(K) retirement account • Paid Holiday time off • Paid Sick time off • Paid Vacation time off • Remote work arrangement • Equal Opportunity Employer