Client Services Agent

🔥 7 minutes ago

🏖️ New Jersey – Remote

🏖️ New Jersey – Remote

💵 $23 / hour

⏰ Full Time

🟢 Junior

📁 Client Services

🚫👨‍🎓 No degree required

👻 Ghost score 0%

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Acumen Fiscal Agent

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1995

🏥 Healthcare

🏛️ Government

Healthcare • Government

Acumen Fiscal Agent is a long-established fiscal intermediary and fiscal employer agent that supports self-directed home care and Medicaid-funded programs across the United States. Since 1995 it has partnered with participants, families, state and federal programs, managed care organizations, counties, and Veteran programs to manage care funding, process payroll and taxes, prepare W-2s/1099s, handle Electronic Visit Verification (EVV), enroll participants and employees, track spending plans/budgets, and bill funding sources. Acumen specializes in enabling people who choose self-directed care to employ and manage their direct care workers while ensuring compliance with IRS, state and local tax, and Department of Labor requirements.

📋 Description

• Enroll, educate, and support Acumen clients throughout their lifecycle • Support employers and employees during enrollment • Process paperwork and manage electronic communication • Perform accurate data entry in multiple databases • Establish and maintain relationships with clients, program contacts, and third-party organizations • Explain program rules, regulations, and implementation requirements to stakeholders • Act as a liaison between clients and Acumen departments • Receive, research, and resolve client inquiries within contractual timeframes • Ensure compliance with state and federal guidelines • Manage escalated issues involving client families and states • Develop strategies for program growth through marketing, education, and community outreach • Collaborate with internal departments to address issues • Manage fluctuating call and email volume • Provide customer service through calls and electronic communication • Support the company’s compliant cybersecurity posture • Perform other related duties as assigned

🎯 Requirements

• At least one year of experience with manual data entry into databases • Prior experience in customer service and/or client relations • High school diploma or equivalent; some college preferred • Ability to work independently with limited supervision • Effective communication skills, both oral and written • Ability to work in a fast-paced environment • Ability to handle fluctuating inbound and outbound call volume • Flexible schedule, including weekends, weeknights, and holidays • Experience using multiple applications simultaneously • Knowledge of Microsoft Word, Excel, PowerPoint, Internet, email, and PDFs • Ability to prioritize competing requests and meet multiple deadlines • Patience, perseverance, follow-through, attention to detail, and critical thinking • Ability to handle complex clients and stressful conditions • Ability to maintain confidentiality • Willingness to obtain certain state-required certifications • Ability to travel, including overnight travel, when required by program • Valid driver's license and automobile insurance within the state of residence, if required by program • Secure remote workspace with high-speed internet when applicable • Ability to sit for extended periods and perform repetitive data-entry and office-equipment tasks • Ability to stand, walk, and talk for an hour or more • Vision ability including close vision, color vision, and focus adjustment

🏖️ Benefits

• Flexible schedule, including occasional weekends, weeknights, and holidays • Remote workspace support with high-speed internet when applicable • Opportunity to obtain certain state-required certifications • Travel via ground transportation and/or flight, including overnight travel, when required by program