Coordinator II, Client Services

🔥 9 minutes ago

🇺🇸 United States – Remote

💵 $54k - $89.2k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

📁 Client Services

🚫👨‍🎓 No degree required

👻 Ghost score 0%

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Advarra

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1983

💼 Consulting

📦 Logistics

📣 Marketing

Consulting • Logistics • Marketing

Advarra is a provider of integrated technology and services for clinical research, combining institutional review and compliance services with software platforms to support the full clinical trial lifecycle. The company offers ethics review services (IRB, IBC, DMC, endpoint adjudication), site enablement and research staffing, and a suite of cloud products — including eRegulatory, eConsent, eSource/EDC, CTMS and study design tools — plus an AI-powered operational intelligence engine (Braid) to streamline trial start-up, enrollment, and operations. Advarra serves sponsors, CROs, research sites, and institutions with a focus on patient protection, regulatory compliance, and accelerating trial outcomes.

📋 Description

• Provide exemplary client service and serve as the main point of client contact for designated pharmaceutical companies, contract research organizations, and academic medical centers • Provide direct client assistance and advisement to facilitate IRB review • Translate IRB decisions and processes to clients to maintain continuity and timely communications • Serve as the main Sponsor, CRO and PI site contact on assigned studies • Assist with other studies as needed and serve as a primary Sponsor, CRO and PI site contact on assigned submissions • Conduct administrative review of protocol/site submissions by reading, reviewing, and understanding protocol requirements and supporting documentation • Demonstrate advanced understanding of multiple types of protocol and site submissions • Document and execute client customizations; process change requests for approved protocols • Manage vendor relations and documentation for foreign language translations • Collaborate with the quality assurance team to ensure minimal error rates • Respond to customers within 24 hours of email/voicemail receipt • Escalate customer or timeline issues to management

🎯 Requirements

• Two (2) years’ experience in IRB or clinical research setting that includes applying regulations to the protection of human subjects • Intermediate computer skills, including proficiency with MS Office Suite with an emphasis on Word and Outlook • Ability to effectively use proprietary system • Certified IRB Professional (CIP) or attainment of CIP within one (1) years of eligibility • Ability to sit or stand for extended periods of time at stationary workstation • Regularly carry, raise, and lower objects of up to 10 Lbs. • Learn and comprehend basic instructions • Focus and attention to tasks and responsibilities • Verbal communication; listening and understanding, responding, and speaking

🏖️ Benefits

• Variable bonus eligibility • Health coverage • Paid holidays • Other benefits