Customer Experience Specialist

Job not on LinkedIn

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⛷️ Utah – Remote

⛷️ Utah – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 25%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Merit Medical Oncology

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1987

🏥 Healthcare

💼 Consulting

📦 Logistics

💰 $4.2M Venture Round - Cianna Medical on 2016-10

Healthcare • Consulting • Logistics

Merit Medical Oncology is a division/specialty of Merit Medical Systems focused on devices and procedural solutions for oncologic interventions. It is part of Merit Medical Systems, a global manufacturer founded in 1987 that designs and markets proprietary disposable medical devices used in interventional, diagnostic and therapeutic procedures across cardiology, radiology, oncology, critical care and endoscopy. Merit Medical Oncology supports hospitals and physicians worldwide with products (e. g. , biopsy, embolotherapy, drainage, and other oncology-related interventional tools), clinician education and training, regulatory and product documentation, and global distribution and customer support.

📋 Description

• Answer incoming calls promptly to place orders and address customer inquiries. • Enter fax, email, EDI and phone orders. • Understand and resolve customer issues. • Maintain customer accounts, including entering new accounts and updating customer addresses and information. • Track product shipments upon customer request. • Coordinate sales-related activities and customer requests with supporting departments. • Respond to requests concerning literature and product samples for internal personnel. • Assist with trade show shipments and gathering materials. • Perform other duties and tasks as required.

🎯 Requirements

• Education equivalent to a high school diploma and three years of previous customer service experience. • Excellent interpersonal and written/verbal communication skills and the ability to resolve customer problems efficiently and effectively. • Excellent organizational skills and the ability to work under strict time constraints to meet the demands of customers and management. • Very detail oriented and accurate. • Ability to manage multiple projects and requests efficiently and effectively to meet deadlines. • Ability to work effectively as a member of a team. • Demonstrated computer skills preferably spreadsheets, word processing, database and other applicable software programs. • Call Center experience strongly preferred. • Typing at 35 WPM. • Bilingual – Spanish or local language preference. • Ability to lift up to 50 lbs. – local practice may apply.

🏖️ Benefits

• Multiple Shifts and Hours to choose from: Days, Swing (Eve), and Nights • Medical/Dental & Other Insurances (eligible the first of month after 30 days) • Low Cost Onsite Medical Clinic • Two (2) Onsite Cafeterias • Employee Garden | Gardening Classes • 3 Weeks' Vacation • 1 Week Sick-Time • Paid Holidays • 401K • Health Savings Account • Military Veterans are encouraged to Apply • Merit is a proud Utah Patriot Partner committed to hiring our Veterans