Director – Instruction and Learner Experience

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🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $157.5k / year

⏰ Full Time

🔴 Lead

👔 Director

👻 Ghost score 0%

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Merit America

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2018

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

Merit America is an educational organization focused on providing skills-based training for individuals looking to start or advance technology careers. The company offers programs in IT support, data analytics, UX design, cybersecurity, project management, and Java development, among others. Learners can gain industry-recognized credentials through flexible online courses while continuing to work or manage other responsibilities. Merit America supports students with career coaching and job success teams, aiming to ensure employability and career advancement. The program is designed to be accessible with no upfront costs, allowing payment after securing employment, and it offers a supportive community of peers and alumni.

📋 Description

• Own the learner-facing academic experience, including what learners study, instructional quality, and learner support • Lead the instruction, program design, and learner services teams • Build policies, redesign courses, coach instructors, improve advising workflows, and document processes for accreditation review • Own design, development, review, and revision of academic programs, including learning outcomes, course maps, assessments, and materials selection • Direct program design roadmap and sequencing; approve programs and courses before launch • Align programs with labor market outcomes, accreditation standards, and the College’s educational philosophy • Define teaching quality standards and oversee course observations and instructional reviews • Address teaching quality concerns, including performance management when needed • Develop and evaluate instructional staff and maintain faculty credential files • Manage instructor workload, course assignments, and staffing plans • Own learner support functions, including advising, coaching, tutoring, accessibility services, library resources, and early-alert outreach • Establish caseload standards, response-time expectations, and escalation paths • Resolve learner academic complaints, grade appeals, and academic progress disputes • Design and run course- and program-level assessment and annual program reviews • Own academic metrics including persistence, course completion, competency attainment, time to completion, satisfactory academic progress, and learner satisfaction • Draft and maintain academic policies covering grading, academic progress, AI-enabled academic integrity, engagement, transfer and prior learning credit, grade appeals, and instructor evaluation • Author academic sections of the accreditation self-study and align catalogs, syllabi, and learner-facing materials with policies • Lead, manage, and grow instruction, program design, and learner services teams • Build scalable systems and documented processes for enrollment growth • Partner with the Chief Academic Officer on new programs, modalities, credential structures, and support models • Champion the College internally and externally and support the academic operating rhythm, course launches, and LMS readiness standards

🎯 Requirements

• Bachelor's degree required; Master's degree in higher education administration, public policy, or a related field strongly preferred • 8+ years in higher education, with direct experience building or leading academic programs, not only administering them • Experience with competency-based, online, or workforce-aligned models serving working adults is strongly preferred • Experience building in a start-up environment, including new program launch, or fast-scaling organization • Track record of creating structure, systems, and process where none existed • Experience managing mid-to-senior level employees, including regular professional development and performance reviews • Experience working with student services staff, with a background in academic support services, and advising • Strong assessment and data background, comfortable owning learning outcome assessment and translating academic metrics into decisions and curricular change • High capacity and resourcefulness, comfortable moving between designing the model and doing the hands-on work • AI fluency and sound technology judgment • Sound judgment and executive presence • Committed to the organization’s mission, inclusive excellence, continuous learning, and serving students from all backgrounds • Fluent in accreditation; familiarity with regional or national accreditors and experience preparing self-study documentation are listed under nice-to-haves

🏖️ Benefits

• Medical, Dental and Vision insurance (100% Paid Employee Only Coverage) • Flexible Spending Account and Health Savings Account • Dependent care Flexible Spending Account • Health Reimbursement Account fully funded by Merit • Education & personal development reimbursement • Catalog of courses for professional learning and development • Short and long-term disability • Flexible PTO (after a 90-day introductory period) • Paid Parental Leave and Adoption benefits (after 1 year of employment) • 11 federally recognized holidays • 2 week holiday office closure in December/January • 401(k) retirement plan with automatic Merit contribution • Wellness Benefits/Wellness Resources • Discount perks at work program • Phone/technology stipend • Home office setup stipend • Affinity groups and community building via virtual, in-person, and/or regional meetups