Manager, Instruction and Program Design

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $113k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

✍️ Designer

👻 Ghost score 0%

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Merit America

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2018

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

Merit America is an educational organization focused on providing skills-based training for individuals looking to start or advance technology careers. The company offers programs in IT support, data analytics, UX design, cybersecurity, project management, and Java development, among others. Learners can gain industry-recognized credentials through flexible online courses while continuing to work or manage other responsibilities. Merit America supports students with career coaching and job success teams, aiming to ensure employability and career advancement. The program is designed to be accessible with no upfront costs, allowing payment after securing employment, and it offers a supportive community of peers and alumni.

📋 Description

• Lead the full instruction and learner support workplan within the integrated College workplan, maintaining projects, milestones, owners, timelines, and statuses • Facilitate weeklies, key meetings, and internal reviews; set agendas; document decisions and next steps; ensure follow-through • Translate priorities into actionable plans, track commitments, follow up with owners, and unblock issues • Represent the program and learning design function in Functional Lead syncs, raising progress, asks, dependencies, decisions needed, and wins • Support hiring and capacity planning recommendations as enrollment and course volume grow • Design and build college courses in the learning management system, including course structure, sequencing, activities, assessments, media, and learner-facing materials • Translate competencies and learning outcomes into instructional design for working adult learners in an online environment • Create and maintain course design standards, templates, and style guides • Design assessments, activities, and materials incorporating AI-enabled tools and academic-integrity safeguards • Ensure courses meet accessibility requirements and learner-facing materials are clear, usable, and aligned with catalog and syllabus promises • Partner with contract subject matter experts and adjunct faculty on new course builds • Manage course build timelines and dependencies, flagging risks when builds are at risk of slipping • Review SME-produced content for instructional quality, outcome alignment, and readiness; provide direct feedback • Use learner performance, coach and support observations, and LMS data to drive course revisions • Maintain course and design documentation for accreditation review with the Compliance team • Identify gaps in process, tooling, or ownership and build practical solutions

🎯 Requirements

• Committed to Merit America’s mission to pave pathways to family-sustaining careers, break the poverty cycle, and create upward mobility for low-wage workers • Demonstrated history of embodying Merit America’s values • Shared sense of responsibility and ownership for collective work • Committed to continuous learning and growth in advancing inclusive excellence and closing gaps across lines of difference • Passionate about fostering an inclusive workplace culture • Bachelor's degree required; Master's degree in higher education, counseling, or a related field preferred • 5+ years in instructional or learning design, with a portfolio of courses personally built • Experience designing for online, competency-based, or workforce-aligned programs serving working adults strongly preferred • Experience managing people or leading a team, formally or as a project lead • Experience partnering with subject matter experts • Strong technical fluency with learning management systems, authoring and media tools, AI-enabled instructional tools, and accessibility standards • Comfortable learning new tools quickly • Highly organized with strong project management instincts • Comfortable in a start-up environment, creating templates, standards, and processes where none exist • Learner-centered judgment for working adults and non-traditional learners

🏖️ Benefits

• Medical, Dental and Vision insurance (100% Paid Employee Only Coverage) • Flexible Spending Account and Health Savings Account • Dependent care Flexible Spending Account • Health Reimbursement Account fully funded by Merit • Education & personal development reimbursement • Catalog of courses for professional learning and development • Short and long-term disability • Flexible PTO (after a 90-day introductory period) • Paid Parental Leave and Adoption benefits (after 1 year of employment) • 11 federally recognized holidays • 2 week holiday office closure in December/January • 401(k) retirement plan with automatic Merit contribution • Wellness Benefits/Wellness Resources • Discount perks at work program • Phone/technology stipend • Home office setup stipend • Affinity groups and community building via virtual, in-person, and/or regional meetups