TechOps Advisor

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $30 / hour

⏱ Part Time

🟡 Mid-level

🟠 Senior

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Merit America

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2018

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

Merit America is an educational organization focused on providing skills-based training for individuals looking to start or advance technology careers. The company offers programs in IT support, data analytics, UX design, cybersecurity, project management, and Java development, among others. Learners can gain industry-recognized credentials through flexible online courses while continuing to work or manage other responsibilities. Merit America supports students with career coaching and job success teams, aiming to ensure employability and career advancement. The program is designed to be accessible with no upfront costs, allowing payment after securing employment, and it offers a supportive community of peers and alumni.

📋 Description

• Triage and resolve Tier 1 tickets in Intercom, escalating with clear repro steps and affected accounts • Support learners in Slack with access, login, enrollment, and navigation questions • Cover the internal TechOps help channel during assigned windows and hand off open items cleanly • Upload and enroll learners across Coursera, Slack, and Canvas — verifying rosters and confirming enrollments landed • Run scheduled 1:1 sessions with learners on persistent platform issues • Document recurring issues and flag gaps in existing guides • Extend TechOps coverage into evenings and weekends when the core team is offline • Work closely with the Senior Technology Systems Administrator, who owns platform standards and escalation paths

🎯 Requirements

• Hands-on experience with an LMS and learner-facing platforms — Canvas, Coursera, Slack preferred — including user management, permissions, and enrollments • Comfort with Intercom or a comparable ticketing tool, and Google Sheets for roster and bulk-upload work • Solid troubleshooting instincts around accounts, permissions, and access, plus the judgment to escalate rather than experiment • Ability to follow documented SOPs and QC criteria consistently • Clear communication, including explaining technical steps plainly to non-technical folks • Comfort on camera in Zoom for 1:1s