Customer Technical Support Specialist

🕒 September 18

🇺🇸 United States – Remote

💵 $60k - $90k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

💻 IT Support

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 21%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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MeshyAI

WebsiteLinkedInAll Job Openings

11 - 50 employees

🥽 AR/VR

🎮 Gaming

🤖 Artificial Intelligence

AR/VR • Gaming • Artificial Intelligence

MeshyAI is a cutting-edge platform that enables users to generate detailed 3D models and animations from text prompts or images effortlessly. It offers various tools such as text-to-3D model creation, image-to-3D conversion, and AI texturing, making it an essential resource for game developers, 3D printing enthusiasts, and XR creators. MeshyAI aims to streamline the 3D design process with fast, user-friendly interfaces and API integrations, fostering creativity in a vibrant community of creators around the world.

📋 Description

• Handle the full range of user issues during working hours, including general product questions, product bugs, feature requests, and billing issues • Make independent decisions on complex and edge-case refund and billing disputes while balancing user experience and company policy • Partner with Product, Engineering, and Finance to investigate and resolve bugs • Route feature requests and user feedback to the appropriate teams • Shape and continuously improve billing policy, refund rules, and internal handling frameworks (SOPs) • Identify recurring issues and create self-service solutions through Help Center articles and Intercom automations • Review support ticket data and communicate trends and improvement recommendations to the team • Own the Eastern Time support window and coordinate with Growth and Customer Success • Maintain coverage with support teammates across Beijing, US East, and US West through handoffs

🎯 Requirements

• 2-5 years of billing or subscription support experience, including at least 2 years supporting a large SaaS company's subscription product • Hands-on experience with complex billing scenarios, including discounts, refunds, and disputes • Comfortable owning the full support queue beyond billing, including product bugs and feature requests • Clear, empathetic communicator with excellent written and spoken English • Technically fluent and quick to pick up fast-changing products and tools • Self-starter who can build structure in an environment where the process is not yet fully formed • Experience with billing and ticketing systems such as Intercom, Stripe, PayPal, or similar • Experience building out or optimizing Intercom is highly preferred • Based in the United States and able to work Eastern Time hours • Able to attend occasional meetings outside regular hours, typically once or twice a week • Bilingual in English and Mandarin is preferred • Support experience with AI or 3D products is a plus

🏖️ Benefits

• Competitive salary, equity, and benefits package • Flexible work environment, with options for remote and on-site work • Opportunities for fast professional growth and development • Inclusive culture that values creativity, innovation, and collaboration • Stock options available for core team members • Comprehensive health, dental, and vision insurance

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