Customer Success Technician

🔥 4 minutes ago

🤠 Texas – Remote

🤠 Texas – Remote

⏰ Full Time

🟢 Junior

🏆 Customer Success

🚫👨‍🎓 No degree required

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Meteor Education

WebsiteLinkedInAll Job Openings

51 - 200 employees

📚 Education

🤝 B2B

🏢 Enterprise

Education • B2B • Enterprise

Meteor Education is dedicated to transforming educational experiences by designing, planning, and optimizing innovative learning environments for schools across the United States. With over 30 years of experience, Meteor Education partners with thousands of schools annually to create flexible and collaborative learning spaces tailored to district needs and instructional goals. They offer a full-service approach, from project management to educator support, ensuring that modern learning environments are adaptable and future-proof. Meteor Education emphasizes the importance of social classroom designs and quality school furniture and provides extensive support to educators to maximize the benefits of these enriched environments.

📋 Description

• Unbox, assemble, install, and calibrate CTE/STEM equipment such as robotics, mechatronics, pneumatics, PLCs, and pumps • Conduct functionality checks and troubleshoot issues to ensure equipment is fully operational • Maintain accurate documentation of installation, testing, and validation • Ensure compliance with safety standards, manufacturer guidelines, and school/district requirements • Orient instructors and staff on equipment functions, safe operation, and instructional alignment • Prepare classrooms and labs, including layouts, power/network connections, and safety checks • Ensure required tools, consumables, and materials are ready for use • Deliver professional customer-facing service as Meteor’s front-line representative • Provide ongoing troubleshooting and first-line support, escalating complex issues when needed • Communicate system upgrade potential, accessory options, and service opportunities • Gather customer feedback for internal product and service improvements • Ensure installations result in ready-to-learn classrooms

🎯 Requirements

• High school diploma or equivalent • Technical certifications in automation, robotics, mechatronics, PLCs, or related fields (e.g., NC3 Level 1/2, Amatrol, FANUC, Universal Robots, Siemens/Allen-Bradley PLC) • Strong customer-facing skills — outgoing, personable, and able to build rapport quickly • Excellent communication skills — able to explain equipment operation, answer instructor questions, and discuss future upgrade or service options • Strong technical aptitude with mechanical, electrical, and computer-based systems • Ability to interpret wiring diagrams, technical manuals, and installation guides • Knowledge of safety and compliance standards in lab/classroom environments • Valid driver’s license with willingness to travel extensively (regional/national) • Professional presence in educational and training environments • 1–3 years of field service, technical support, or lab installation experience in education, training, or manufacturing

🏖️ Benefits

• Medical, dental, and vision insurance • Telemedicine, mental health, and wellness resources • Health Savings and Flexible Spending Account options • A 401(k) retirement plan with pre-tax and Roth contribution options and an employer match • Employer-paid and voluntary life, disability, and supplemental insurance options • Paid time off and company-paid holidays • Paid volunteer time • Parental and family caregiver leave • Benefits navigation and retirement-planning resources • Annual merit pay review