Senior Client Success Manager – Key Accounts

🕒 May 4

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Metergy Solutions

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2005

⚡ Energy

🏠 Real Estate

🤝 B2B

Energy • Real Estate • B2B

Metergy Solutions is your full-service submetering partner, offering comprehensive solutions for property managers and developers. The company specializes in improving building marketability and net operating income through efficient submetering of utilities such as electricity, water, gas, and thermal energy. Metergy Solutions provides residents with the tools to monitor and control their energy costs, ensuring a streamlined management experience for both building managers and occupants.

📋 Description

• Serve as a trusted advisor and primary strategic point of contact for our clients’ executive and portfolio-level stakeholders, building deep relationships that influence client strategy and drive long-term partnership value. • Support the Director of Client Success in the continued growth and development of the Client Success function for our US business. • Oversee the health of the overall client portfolio, proactively identifying risks, connecting issue resolution to portfolio-level impact, and navigating conflict across executive, operational, and technical stakeholders. • Lead client SteerCos, annual strategy sessions, and executive-level reviews, defining and maintaining a streamlined communication strategy tailored to each portfolio account. • Develop and maintain multi-year success plans for top portfolios, defining objectives, milestones, and measurable outcomes that align client goals with business growth. • Act as a senior resource and escalation point for Client Success Managers, bridging business and technical conversations to ensure consistent, high-quality client experiences across the team. • Support in the coaching, development and overall evolution the Client Success Managers and Client Success Specialists • Partner with Account Executives to identify opportunities , develop expansion strategies across the portfolio, and influence deal structures to support growth. • Understand the competitive landscape and effectively position proposals against alternatives, ensuring clients recognize the differentiated value of our platform and services. • Champion the voice of the client internally, advocating for resources, executive sponsorship, and cross-functional alignment to deliver a seamless client experience at scale.

🎯 Requirements

• Bachelor’s degree • 7+ years in customer success, account management or similar • Including 2+ years in a lead role as key account contact managing senior management client relationships • Ability to create and execute long-term, scalable client retention strategies • Experience leading cross functional initiatives, fostering internal and external relationships • Demonstrated ability to lead with a “customer-first” mindset • Proficiency in tracking customer health, defining KPIs • Familiarity with Salesforce or other CRM platforms, and PowerBI or other BI tools

🏖️ Benefits

• Excellent health coverage and life insurance benefits – no waiting period! • Company-paid Long-Term Disability and Basic Life Coverage • Flexible Spending Account (FSA) options • 401K plan with immediate company match • Generous Paid Time Off Plan plus 10 paid holidays • Summer hours to enjoy the weather • Regular Social events - happy hours, summer & holiday parties, & more