Director, Utility Field Services

🔥 14 hours ago

🌐 United States, Canada – Remote

infoinfo

💵 $215k - $235k / year

⏰ Full Time

🔴 Lead

👔 Director

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Logo of Shermco Industries

Shermco Industries

1001 - 5000 employees

Founded 1974

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

Shermco Industries is a digital marketing agency based in Hiawatha, Iowa, specializing in a wide array of services including digital advertising, website design, e-commerce development, social media marketing, and media production. They focus on creating effective marketing strategies tailored to the unique needs of their clients across various industries, with a commitment to enhancing brand visibility and driving growth. Their expertise also extends to graphic design, event production, and content creation, making them a versatile partner for businesses seeking comprehensive marketing solutions.

📋 Description

• Lead day-to-day Protection & Controls operations across multiple branches and service locations in the United States and Canada • Translate strategy, budget, and operating priorities into plans, accountabilities, and execution rhythms • Provide direct leadership to General Managers and Area Managers, including hiring, onboarding, coaching, development, succession planning, and performance management • Own execution for safety, quality, labor utilization, productivity, project delivery, customer service, and financial performance • Monitor and act on KPIs including labor hours, revenue, gross margin, utilization, backlog, forecast accuracy, and project performance • Lead operating forecasts and develop annual budget, workforce, equipment, and capacity plans • Ensure staffing and resource deployment across locations • Drive compliance with safe work practices, field audits, near-miss reporting, corrective actions, and regulatory requirements • Promote consistent work methods, technical quality, documentation, and accountability • Maintain workforce, equipment, processes, and technical capability for relay testing, protection and controls, commissioning, and substation work • Support technician qualification, training, career progression, and leadership development • Maintain customer relationships, participate in account planning and major proposals, and resolve operational or service issues • Coordinate with Business Development, Engineering, Safety, Finance, Human Resources, Fleet, Procurement, and other operating groups • Implement process, reporting, and technology improvements • Support expansion into adjacent services and emerging markets, including apparatus testing and battery energy storage system testing and commissioning • Recruit 3+ technicians per month, retain 90% of the workforce on a trailing-twelve-month basis, and achieve an 85% field technician/engineer utilization average

🎯 Requirements

• Bachelor’s degree in business, engineering, construction management, or a related field; equivalent operations leadership experience will be considered • 15+ years of progressive field services experience, ideally in electrical services, utility services, field operations, construction, testing, commissioning, or a related technical services environment • 5+ years of experience in a multi-location operations leadership role • Experience leading managers who have direct reports and demonstrated ability to coach, mentor, and develop operating leaders • Demonstrated P&L responsibility for an electrical or technical services business of approximately $40 million or greater • Working knowledge of relay protection and controls, electrical testing, commissioning, utility substations, or closely related services is strongly preferred • Demonstrated ability to manage labor, revenue, margin, utilization, backlog, forecasts, budgets, and project performance • Experience with business development, major customers, proposals, contracts, and customer issue resolution • Strong safety leadership and understanding of applicable electrical, field-service, and employment requirements • Strong analytical judgment and the ability to turn operating and financial data into timely actions • Excellent leadership, communication, collaboration, and interpersonal skills • Ability to travel regularly among operating locations and customer sites • Ability to work effectively under pressure, manage competing priorities, and meet deadlines • Must live close to a major airport

🏖️ Benefits

• Remote work • Opportunity to work in a national role • Professional development, technician qualification, evaluator signoff, training, career progression, and leadership development programs

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