Bilingual Patient Intake Sales Manager

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Metro Vein Centers

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2008

👥 B2C

🧘 Wellness

B2C • Wellness

Metro Vein Centers is a network of nationally-accredited outpatient vein clinics providing patient-centered diagnosis and minimally invasive treatments for varicose and spider veins. The company operates clinics across multiple U. S. states staffed by board-certified vein specialists, offering procedures such as radiofrequency and laser ablation, sclerotherapy, and Venaseal, with many treatments covered by insurance. Metro Vein Centers emphasizes state-of-the-art, ultrasound-guided care, high patient satisfaction, free evaluations, and both medical and cosmetic relief for vein disease.

📋 Description

• Directly manage and coach 10–15 Patient Intake Coordinators in a remote environment • Conduct regular 1:1s focused on performance, skill development, and goal attainment • Set clear expectations and hold team members accountable to KPIs and quality standards • Monitor daily, weekly, and monthly performance metrics including Ultrasounds Attended • Deliver timely actionable coaching based on call reviews, QA audits, and performance trends • Ensure consistent adherence to PIC call quality standards, patient education requirements, and compliance expectations • Execute established sales processes, messaging, and workflows consistently across the team • Partner with leadership to ensure adequate coverage during peak hours

🎯 Requirements

• Bilingual requirement: Spanish and English • 1+ years of experience managing or leading a customer-facing sales or intake team • Direct people management experience, including coaching, performance management, and accountability • Experience managing KPIs, QA standards, and productivity metrics • Comfort operating in a fast-paced, high-volume, remote environment • Strong communication skills with the ability to deliver clear, candid feedback • Experience using CRM platforms (HubSpot preferred) or similar systems

🏖️ Benefits

• Health insurance • Commitment to Growth • Professional development opportunities • Equal Opportunity Employer