Sales Program Platform Specialist

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Cellular Sales

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1993

Cellular Sales is a people-first Verizon Authorized Retailer committed to service, growth, and genuine connection. For more than 30 years, we have helped customers, businesses, and communities stay connected through personalized support and the strength of Verizon’s network.

📋 Description

• Responsible for the day‑to‑day management, optimization, and support of our sales gamification and incentive platform • Ensure the platform is running smoothly, users are supported effectively, and sales programs are executed accurately and on time • Act as the primary point of contact for platform questions, issue resolution, and continuous improvement • Work closely with sales, operations, and technology partners • Manage and administer the sales gamification and incentive platform, ensuring accuracy, reliability, and alignment with sales programs • Configure programs, challenges, leaderboards, scoring rules, and rewards within the platform • Monitor platform performance, data integrity, and user activity to ensure optimal functionality • Perform routine audits and validations to identify and resolve discrepancies • Serve as the primary support resource for platform users, responding to questions and troubleshooting issues • Create and maintain user documentation, FAQs, and training materials • Support onboarding and ongoing education for new and existing users • Investigate reported issues by reviewing system data, configurations, and workflows • Identify root causes and recommend solutions or process improvements • Track recurring issues and collaborate on long‑term fixes to reduce support volume • Assist with reporting and analysis related to participant engagement, performance, and adoption • Validate results and outputs to ensure programs are executed as designed • Identify opportunities to improve platform usability, processes, and user experience

🎯 Requirements

• 4-year degree • Experience with sales gamification, incentive, or performance management platforms • Background in sales enablement, sales operations, or performance analytics • Experience working with vendors or third-party technology partners • A bachelor's degree in analytical-based field, organizational performance or behavioral economics preferred • 2+ years of experience in sales operations, sales programs, systems administration, or a related role • Experience supporting users in a technical or system-based environment • Strong analytical and problem-solving skills with the ability to research issues independently • High attention to detail and ability to manage multiple priorities simultaneously • Excellent written and verbal communication skills • Proficiency with spreadsheets, reporting tools, and data validation

🏖️ Benefits

• Professional office environment