Customer Development Director

Job not on LinkedIn

🔥 30 minutes ago

🐊 Florida – Remote

🐊 Florida – Remote

⏰ Full Time

🔴 Lead

👔 Director

👻 Ghost score 10%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Just posted.
• Jobs at this company usually fill in 24 days.
• No salary listed.

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MGM Resorts International

WebsiteLinkedInAll Job Openings

10,000+ employees

✈️ Travel

📣 Marketing

🏨 Hospitality

Travel • Marketing • Hospitality

MGM Resorts International is a global hospitality and entertainment company renowned for its luxurious resorts and casinos. With 28 destinations, primarily in Las Vegas, the company offers a blend of exceptional customer service, fine dining, entertainment options, and event facilities. MGM is dedicated to global expansion and emphasizes diversity, sustainability, and philanthropy while providing memorable experiences to its guests. The company boasts a large workforce of 81,000 global employees and is recognized as one of FORTUNE® Magazine’s World’s Most Admired Companies®.

📋 Description

• Individually drive and/or assist the team to generate incremental visits from casino customers. • Provide excellent customer service. • Provide direct or indirect leadership to the team. • Determine and evaluate customers’ casino activity to provide corresponding incentives. • Authorize or approve medium amounts of allowances, including rooms, food, beverages, event tickets, promo chips, free play, airfare, or discounts. • Drive incremental business, focusing on inactive customers and maintaining the customer base. • Authorize and grant marker authorization limits to qualifying customers. • Engage new and inactive customers using player development skills. • Make critical business decisions regarding customer credit lines, allowances, and comps while managing customers to a profitable level. • Collaborate with Casino Marketing, Marketing Executives, and property personnel to assist and facilitate qualified in-house casino customers. • Maintain highly confidential casino customer information and enforce guest privacy. • Assist in overseeing special event functions, promote marketing strategy, and greet customers. • Attend quarterly Receivable Meetings and provide updates to the Corporate Finance group. • Assist in overseeing customer disputes and complaints through resolution. • Increase travel to meet existing customers.

🎯 Requirements

• Over eight years of specialized experience in casino marketing. • Proven track record of driving operational excellence. • Experience personally cultivating high-value customer relationships. • Experience mentoring a high-performing team. • Direct expertise in managing customer credit lines. • Experience authorizing markers. • Ability to balance guest allowances against profitable business outcomes. • Strong financial acumen. • Ability to make critical, high-stakes business decisions. • Required to travel frequently. • Ability to comply with all laws and Title 31 requirements. • Attendance at mandatory compliance and training sessions.

🏖️ Benefits

• Comprehensive wellness programs designed to support employees’ physical, mental, and emotional well-being. • Exclusive access to company-sponsored discounts across hospitality, dining, retail, entertainment, travel, technology, and a wide range of partner offerings. • Complimentary parking both during and outside of scheduled work hours. • Competitive health, wellness, and income protection benefits for eligible employees. • Ongoing professional growth and career development through leadership programs, learning opportunities, strategic networking, and community engagement initiatives.

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